AETNA
OTC Health Solution for Small Group
Members have three ways to use this benefit 1. In Store – Shop OTC items at any CVS location. Give your name and date of birth when you checkout. To find the closest location, go to https://www.cvs.com/otchs/aetcommercialotc/stor elocator 2. Online – Order online, 24/7, by visiting https://www.cvs.com/otchs/aetcommercialotc. Online orders must be sent by 11:59 PM ET to be processed the same day. 3. Over the phone – Orders can be placed by calling 1-888-628-2770 (TTY: 711). They can talk to an agent Monday to Friday, from 9 AM to 8 PM local time. They’ll need their member ID to place the order.
Create an account
Members will need to provide an email address and their Aetna medical ID, including suffix. Use account log in to access the OTC Health Solution app. Find store locator, online order details, benefits and balance information, and more!
Using the benefit in store 1. The member goes to a participating location
‒ They can use the catalog to find products that work with their benefit 2. At the register, they give the cashier their full name and date of birth. 3. The cashier will apply the allowance to their total. 4. If there’s a remaining balance, they can use another form of payment to complete the purchase.
26 | Slappey & Sadd, LLC 2025 Benefits Guide
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