Using your allowance
Using your Over-the-Counter allowance online
1. Go to www.cvs.com/otchs/myotc 2. Once you create an account using the process above, you can see your allowance balance 3. Search through the available items and add to your basket. Your total and balance will be shown. It must be equal to or less than the allowance remaining for the quarter. Once you are ready to place your order, select “Checkout”. 4. Confirm the shipping information and then select “Place Order”. 5. You will be directed to the Order Summary. This page will show you the order number, shipping address, the date the order was processed, and the delivery time frame. 6. You will receive emails with the latest status updates as your order is processing.
Using your Over-the-Counter allowance over the phone
1. Call 1-888-628-2770 (TTY:711) 2. Follow the phone prompts to place an order.
For Assistance If you need help with any of these processes, including creating an account, call OTC Health Solutions customer service Monday – Friday from 8 AM to 10 PM Eastern time. 1-888-628-2770 (TTY: 711)
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). Aetna is part of the CVS Health® family of companies. ©2024 Aetna Inc. 3085351-01-01 (1/24)
31 Slappey & Sadd, LLC 2025 Benefits Guide |
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