So- How will the BSC be calculated this year for Regional Office?
➢ As 2018 is the first year of SBC the focus is on rolling out the hotel level scorecard
➢ At regional/ HQ level it will be based on an aggregation of the performance of the portfolio
➢ We are taking an “ all for one and one for all” approach
➢ All hotels are equally important - not just the larger contributors (must support all)
➢ Ability for regions to score on all metrics , including compliance
➢ For our region operating in multiple countries and multi-currency, financial performance is evaluated on a constant fixed currency exchange rate ( USD) ➢ All metrics excluding Our Financials, Core Learning and Drive E-Direct will be calculated as a simple average of the BSC score achieved by the portfolio of hotels ➢ For the Core Learning Program metric an additional condition is that all employees have attended New Comer Orientation (NCO) as well as attended the core programs. ➢ For Financials and Drive E-Direct they will be aggregated to determine performance of GOR, GOP, F&B Outlet Profit, Drive E-Direct.
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