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SUPPLY CHAIN MANAGEMENT AWARD
BoxTop Technologies has been successfully delivering freight
management software solutions to international freight forwarders and logistics providers for over 20 years. BoxTop puts you in control of a smarter, more efficient business and enables your team to free up time to focus on developing other areas of your business.
Aerospace logistics demands an exceptional level of service to keep the supply chain running
our solution’s sweet spot – where a 3PL/4PL partnering model can be quickly integrated, and where it is easier to plug in to newer IT systems.” As for Brexit, B&H Worldwide’s European presence has been helpful in supporting customers and minimising risk to their business. Admittedly, in terms of road transport, it has been difficult to avoid issues such as delays with Customs declarations. “Our team is very technical and, because our operators run consignments from start to finish, they can ensure the whole process runs smoothly,” Wilson said. “This is a big help when it comes to planning, mitigating risk and finding the best option for the customer. Around 15 of our staff are currently completing a certificate in advanced Customs compliance.” He pointed out: “Aerospace logistics is a highly specialist business, which needs dedicated individuals to provide service standards that other companies can only dream of to keep the supply chain running. “The key thing is to keep the customer at the centre of everything you do. It is about listening to the customer, exceeding expectations, being proactive and delivering excellent aftercare. We have longstanding relationships with our client base because we have focused solely on the aerospace industry. Being so specialised makes a big difference and allows us to forge a genuine partnership model.” Optimism B&H Worldwide has plans for expansion, such as increasing the footprint of its Auckland warehouse and doubling its warehouse capacity in Singapore to serve the Oceania and Asia region. The Singapore site will include a showcase engine storage facility. “We are optimistic about the future of the airline industry and its recovery; at B&H Worldwide the glass is always half full!” Wilson concluded.
A partnership model
B&H Worldwide’s ability to integrate partners and vendors across the globe was a key factor in the company winning the BIFA Supply Chain Management Award
B&H Worldwide plays a vital role in supporting many of its customers in carrying out annual C-Checks on their aircraft. It provides freight forwarding, logistics, transportation and Customs clearance services, as well as real-time visibility of the entire supply chain through its proprietary FirstTrac system. Gary Wilson, group managing director at B&H Worldwide, said that integrating the supply chain through the use of technology is essential to improving efficiency. He explained: “FirstTrac is our industry-leading cloud-based system which provides our customers with the ability to track their assets and provides real-time visibility of all inventory and in-transit consignments throughout the globe, 24/7.” Proprietary software “Our proprietary software was designed specifically for the aerospace market and is geared towards adding value in the supply chain. “The technology allows us to easily integrate with third-party systems – linking FirstTrac with the back-office systems of our customers to provide real-time information. “This integration enables everyone within B&H Worldwide, our customers and some third parties to see where things are and what is happening, so collaboration between all parties is tighter. That is a big step towards success.” The impact of the pandemic on the aerospace
Gary Wilson of B&H Worldwide
industry is well documented and would have been worse but for general business support initiatives provided by governments around the world, Wilson added. “Airlines have become creative in keeping their fleets airworthy, or have taken advantage during the COVID-19 period to carry out C-checks on their aircraft earlier than usual. Overall, airlines have been smart in planning their maintenance schedules in difficult times. “Our existing aerospace customers appreciate that we have stuck fast with their sector and have not diluted our service by diversifying into other markets. I think we will see new airlines coming into the frame in the future, which will fit
16
September 2021
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