Conflict resolution is never easy work. One wrong move can trigger the fault lines in an already complicated relationship. On the other hand, nothing good comes of allowing an unresolved problem to fester. Finding common ground is a must, even when it’s difficult or painful. We’ve provided resolution practices for both internal and external affairs so that you can be ready to handle any conflicts that come your way.
heart of the matter within five times of asking why. Understanding and articulating the core of your issue will help you create a win- win scenario.
CREATE A WIN-WIN
In a win-win scenario, your conflict is resolved in a way that satisfies all involved parties. Ensure a win-win by taking these steps.
SEEK FIRST TO UNDERSTAND
Acknowledge the issue
“Good Leaders Ask Great Questions,” a book written by leadership guru John Maxwell, lays out the foundational concepts behind any effective conflict resolution session. Ask questions. If communication is a two-way street, then conflict resolution is a highway. Asking a great question starts the flow of communication. “Why?” is often the easiest and best question to start with.
Find common ground
Understand all sides
Attack the issue, not the person
Develop a mutual plan of action
“Five Whys” by Sakichi Toyoda is a method that you can use to untangle any issue. According to this principle, you can get to the
Not defining the goals in a way you, and anyone in your organization, can clearly understand
The first quarter of 2018 is rapidly coming to an end. What steps have you taken to achieve the goals you’ve set for your business this year? How much progress have you made? Have you already logged a string of successes, or are you struggling? Business owners and entrepreneurs set their sights on a number of goals every year. The problem is that a lot of those goals are left unaccomplished due to flaws in the planning stage. Here are some common goal-setting mistakes.
If you need to make changes or recalibrate — do it! The longer you wait to adapt to changing circumstances, the longer it will take to find the right course. Even the best-laid plans can be disrupted by unforeseen circumstances. It’s up to you and your team to embrace change. It’s not uncommon for marketing strategies to evolve over the course of a year. You may discover that certain aspects of your referral campaign aren’t working. Trimming the fat isn’t necessarily easy, but taking the time to do so will set you up for better results in the long run. Don’t be afraid to make decisive cuts. If a strategy or a goal simply wasn’t a good fit, say goodbye and revisit it later. For now, take some time to review your Q1 progress. What do you need to do to make Q2 — and the rest of 2018 — a smashing success?
Not having a tracking system in place to monitor and review progress
As you work toward your goals, it’s critical to celebrate the smaller milestones along the way. Recognizing achievements keeps your team energized and motivated. As part of the celebration, discuss what still needs to be done to accomplish big-picture goals. If you find yourself or your team falling short of expectations, use this as a learning opportunity. Evaluate your progress and see if you can identify any roadblocks. Did you give yourself and your team enough resources? Were goals miscommunicated? Did changes in your business, your community, or the economy affect your goals? How can you get back on track?
Setting goals that are too lofty or unrealistic
Not taking the proper steps to see goals through
Not working together as a team to achieve goals
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