MY TROOP ORDERS This tab offers info regarding Digital Cookie On-line Orders and a link to an instructional sheet regarding on-line ordering. CHEERS Make a Girl Scout’s Day when you use the Cheer tab! The tab allows you to see each Girl Scout and her percentage to goal progress. A couple of mouse clicks and you can send a girl a “way to go” message. What a fun way to keep the girls motivated! RUNNING REPORTS IN SMART COOKIES Most of the data you will want is on your dashboard; however, there are some reports that are not. If you need to run a report in Smart Cookies. ☙ Log in to Smart Cookies. ☙ Hover over reports and click Current. ☙ For previous year’s reports, click Archived. If the archived report is not available, email your request to cookies@gsksmo.org; we may have the info you need. ☙ Choose the Report Category in the left- hand box, then the Report in the right- hand box. ☙ If this is a report you’d like to access regularly, click Add to Favorites. On your next login the report will be under Reports/Favorites. ☙ Click Go to Report and choose the format you prefer. ☙ A new screen will appear; don’t change any settings other than UOM (Unit of Measure). Change to packages. ☙ Click “view report.”
FAQS Q: A Girl Scout transferred to/from my troop in the middle of the program. What do I do? A : Email details (SU number, former troop number, new troop number) to cookies@gsksmo.org. The Product Program Team will address the situation with each leader and ensure that all steps are taken to make sure all details are addressed. Please do not transfer cookies. Q: What if someone complains about the cookies? A : Email details (customer contact info including name, phone number or email) to cookies@gsksmo.org. Ask the customer to keep the packaging. We will contact the customer and take care of any issues. Please do not refund the customer or replace cookies from your troop inventory. Q: What if I’m contacted by the media? A : If local media reaches out to do a story on your Cookie Program, that’s great! We ask that you refer any media requests to Gina Garvin, our Chief Brand and Marketing Officer. You can email her at prdept@gsksmo.org or call her at 816-759-3046.
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