10/17/22
COMMON CAUSES OF CONFLICT
Conflict often arises when team members focus on personal ( emotional ) issues rather than work ( substantive ) issues.
Competition over resources, such as information, money, supplies or access to technology, can also cause conflict.
Communication breakdowns cause conflict—and misunderstandings are exacerbated in virtual teams and teams with cross-cultural members.
Team morale can be low because of external work conditions
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COMMON APPROACHES TO CONFLICT RESOLUTION • There are five common approaches, or styles, to handling negative conflict. Each of the approaches combines some degree of cooperation and assertiveness. Each of them is more likely to be effective in certain cases and not in others.
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