OPEN DATA REUSE IV
3.4.4 Analysis of other service characteristics
In 2023, 58.50 % of the applications are geolocated, which is much lower than in
previous reports: 73.3 % in 2021, 74.2 % in 2019 and 72 % in 2017. Moreover, in 2023, only 17.10 % of the sampled applications have real-time information, compared to 42.2 % in 2021, 25.8 % in 2019 and 35 % in 2017.
3.4.5 Analysis of the value creation of services
In the survey conducted, the percentages obtained for the “frequently” or “always” categories stand out (Table 15). In 2023, 19.40 % considered that customers were frequently satisfied, while for citizens the figures were 16.10 % frequently and 6.50 % always. In the improvement of public administration (PA) services, in 2023 the figure for the categories “frequently” and “always” is 38.70 %, while it was 30.50 % in 2021, 46.40 % in 2019 and 33.30 % in 2017. In the case of business creation, in 2023 only 3.20 % are in the “often” category and 16.10 % in the “sometimes” category. In 2021, the figures were not much higher either (11.10 % frequently). And for the “sometimes” category they were 13.90 % in 2021, 19.50 % in 2019 and 18.50 % in 2017.
Nearly 40 % of the portals consider that reusing data often or always leads to improvements in public administrations.
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