AOL Course List Modules & Duration in Hours V21

Sr. No.

Course Name

Course Modules

Duration in Hours

 Fundamental Competencies for Design Thinking  Management Practices & Design Thinking Integration  Concept of Design Thinking  IDEAS Model  Design Thinking - Stages 1 to 5  Transformational & Authentic Leadership the key to Success of Design Thinking

8.

Design Thinking

20

 Design Thinking Framework & Application summarized  Bonus Section: Niket Karajagi speaks on Design Thinking  Case Studies

 Emotional Intelligence  Social Intelligence

9.

Emotional Intelligence

13

 Communication Skills  Active Listening Skills  Influencing Skills  Customer Orientation Skills

10.

Enabling Customer Engagement

17

 Analyzing Issues & Solving Problems  Interpersonal & Conflict Resolution Skills  Negotiation Skills  Emotional Intelligence

 Feedback & Feedforward  Communication Skills  Active Listening Skills

11.

Feedback and Feedforward

8

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