MERCHANT NEWS
PLUMBMASTER REFLECTS ON A TRIUMPHANT YEAR AND LOOK AHEAD TO OPPORTUNITIES 2023 MAY BRING… No signs of stopping for Plumbmaster The development of the e-commerce trade has seen initiatives like click and collect services vastly improve the customer experience too, not to mention that Plumbmaster account holders now have access to live stock checks and up- to-date retail and trade pricing through their website. Continuous incremental innovation also plays a part in helping Plumbmaster stay at the top of its game. trends within the industry, as well as consumer behaviour, is essential to ensuring we continue to provide our top class service whilst also going above and beyond for our customers .” The combined efforts of all involved at Plumbmaster haven’t gone unnoticed either. November saw the
I n what was a turbulent year for the trade and its stakeholders, the next challenge has never been far away. From a 5% cost of living increase for the nation, to the cost of gas/oil sky rocketing, all the while being encouraged to go green – juggling the industry trends in demand has been no straightforward task. With a close-knit branch network of 11 stores in Northern Ireland, it is co- operation and teamwork that can be largely credited with Plumbmaster’s success despite the tumultuous external landscape. Plumbmaster has ensured the service itself remains diversified too. Recruitment within the business has presented the opportunity to offer a spare parts specialist service, with gas and oil spare parts readily available in a range of branches.
“The customer experience is at the forefront of everything we do here at Plumbmaster.”
Northern Ireland Plumbing & Heating Awards 2022 take place in the Crowne Plaza Hotel, where they picked up the Merchant Award for Customer Commitment, a fitting accolade and one for all of the staff to be proud of. With 2023 now upon us,
Constant monitoring of stock in comparison with what is available on the wider market ensures it stays at the forefront of
technological advancements. Being acutely aware of any developments in industry trends is what drove the business to develop the Renewables Hub back in 2020. The one-stop-shop for consultation and the latest renewable heating solutions is now an integral part of Plumbmaster’s comprehensive service. Eamonn McCarthy, Plumbmaster Director is delighted about the direction in which the business is heading, “The customer experience is at the forefront of everything we do here at Plumbmaster, which is why constant innovation and adapting to emerging
Plumbmaster have their sights firmly set on plans for the year ahead. Alongside the delivery fleet expansion and continued development of the renewables side of the business, the Plumbmaster website, as part of the Haldane Group, will be getting a facelift with the addition of some exciting new functionalities. Another step forward as Plumbmaster continue on their quest of staying committed to their customers.
For more information visit: www.plumb-master.com
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