Crisis Leadership
MEIA virtual Learning Series
Todays session is hosted by:
Dirk-Jan Rijks Vice President, Human Resources MEIA
Kristi Grotsch Senior Manager L&D, MEIA
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Together we will explore
COMMUNICATION
SELF CERTAINTY
DECISIVENESS
FOSTERING CONNECTION
RESILIENCE
EMBRACING CHANGE
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Naturally, our brains are vulnerable during uncertain times…
I THINK BELIEVE THIS!
OMG!!!
WHY?
Planning for future
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Anxiety: worry, nervous typically about an event or certain outcome
Fear & Uncertainty
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Our emotions impact our leadership
Researchers found that our level of anxiety has an inverse relationship to our l evel of cognition
Anxiety if not controlled can lead to panic causing us to make irrational decisions.
Your emotional response can trigger cues to your teams on how they should react
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We can control this
Priming ourselves to withstand uncertainty
Leverage Self- Certainty: 1. Mindfulness – Acceptance 2. Take a moment to THINK the other way 3. Confidence in Self
Awareness of: 1. The emotion as you feel it 2. Results it can cause on your behavior
KEEP CALM
AND CARRY ON!
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Grounding yourself in self-certainty requires being clear of the values you want to embody as a leader and then prioritizing what empowers you to role-model them .
Self Certainty
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Transformational Change
A change in the culture of the organization has been identified as a key factor for its future existence Radical shift for one state to other. References: Anderson & Ackerman, 2001
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Effects of Change
The Kubler-Ross Change Curve
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Effects of Change
BY UNDERSTANDING THIS WE CAN :
The Kubler-Ross Change Curve
Aim to accelerate the speed at which people move along the curve
Reducing the depth of depression people experience during the change
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Managing Change Through Communication
Acknowledge your teams emotional reactions at each stage and adapt your communication accordingly.
CLEAR INFO
SUPPORT
GIVE TIME
TIMELY
REASSURE
POINT OUT OPPORTUNITIES
TRANSPARENT
LISTEN
CELEBRATE
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Commit time to stay connected with your team- ask how they are doing and how you can support?
“We’re all in this together, and we will get through it together..”
Make yourself available and connect in authentic ways
Show Empathy – requires listening, perspective taking and communicating understanding
Build trust, grow loyalty and strengthen bonds
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Trust is essential to an effective team, because it provides a sense of safety.
Trust means that you rely on someone else to do the right thing
Building trust in teams is built over time, but during times like these your actions and behaviors have a huge impact on your team feels safe Your ability to build connection through compassion NOW during this crisis will impact your FUTURE success of leading your team
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How to Build Trust…
Trust = Transparency + Relationship + Experience
Conquer Communication barriers
Project honesty, confidence and positivity
Learn from experience
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Bring everyone along, each step of the way..
Keep conversations focused on facts and data
The void of information around COVID-19 has pulled many people into fear-casting
Be clear and transparent about what we are doing and why -when plans change explain why and how
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Indecision leaves people feeling less secure .
See things for what they are
Make the best decisions you can right now, stay adaptive
Don’t let fear of making a wrong decision keep you from making any decision.
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Seek diversified advice
Look at multiple options
input and involvement
Ask for help
Collaboration when making decisions
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Be Agile…Be Resilient
Find opportunities to do business better
Build future business models
Become a market shaper
Think about how will emerging trends, structural changes, and new markets redefine the business landscape
Lets strive to be apart of the reinvention of hospitality
Be proactive in finding creative ways to solve challenges and brainstorming new approaches
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Takeaways
Next Steps
Resources
▪ Simple mindfulness training
▪ Resources to learn more on topics covered today will be shared by regional L&D
▪ Be certain of yourself
▪ Focus on actions that support your own leadership vision
▪ Accept Change
▪ Be there for your team
▪ Create a plan to stay connected to your teams
▪ Leaders Support
▪ Stay Connected
▪ Ask for help- Collaborate with others
▪ Don’t be afraid to make decisions
▪ Stay eager to grow and prepare yourself for the new normal
▪ Be ready for the future
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Take care of YOU…
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Crisis Leadership
Virtual Learning Session
Todays session is hosted by:
Dirk-Jan Rijks Vice President, Human Resources MEIA
Kristi Grotsch Senior Manager L&D, MEIA
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