Services
TRAINING
OMi currently offers extensive training resources to help clients get the most from their systems, including: ● Hand-over training - provided as part of system delivery/installation ● Advance training - an optional half or full-day on-site training ● Online video tutorials - a vast resource available to all our customers
WARRANTY & SUPPORT
All OMi gesture controlled systems are supplied with a comprehensive 12-month on-site warranty with options to extend the warranty up to 36 months. We will make contact before your first installation anniversary to discuss options.
BOOKING A FREE DEMO Support •We provide telephone, on-line and on-site support using a fully trained team of OMi engineers (applies in England and Wales) and specialists in the field of education. •We aim to provide on-site support within 5 working days for warranty claims from notification/diagnosis of fault •Services provided 9am to 5pm Monday to Friday
Extended warranty this is an optional cover providing peace of mind and protection against potentially expensive repair bills. The warranty covers all parts and on-site support and includes our comprehensive annual service.
Annual service the annual service is the first step to ensuring your system continues to perform as safely and faultlessly as the day it was purchased. The service is designed to reduce potential downtime and prolong the life of the system. It includes an extensive list of safety, operational tests, maintenance tasks and software updates.
We are happy to bring our systems to your school or centre for a demonstration, This is a fantastic opportunity to use and understand first-hand how our technology works and its’ potential benefits. It gives you an opportunity to engage your pupils/- service users/clients and assess their reaction, explore the content and learn how to use it and involve key staff members to get feedback on the system. All we require is: 60– 90 minutes of your time , a room with some free floor space and a power outlet, and a space away from bright windows. After the demo we can look at potential locations to install the system, conduct a free site survey, and discuss your requirements. We follow up with a proposal for your consideration. Where required, we can produce a free room design.
VIDEO DEMOS For your convenience video demos are now
available using Zoom or Teams
“ “The installation was excellent and the aftercare service is efficient and supportive. We will certainly be using OM Interactive again.” Alan Black, Head Teacher, Beatrice Tate Special School, Tower Hamlets
Visit our website www.omi.uk for more information
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