CONTENTS Edition 1 2017
3
It’s a Great Time to be Part of Dwyer Group®
5
Life’s Defining Moments
6 7 9
Building a Strong Brand Promise Mr. Rooter® Plumbing Launches PSP
Mr. Rooter Plumbing Conference: A Great Success
6
10 12 14 16 18 22 24 25 26 27 28 30 32 33 34 36
Leading With Values
Creating a Workplace of Choice: Assessing Potential Employees
ServiceTitan Mobile 2.0 and Your Business
Building a Strong Brand Promise By: Doyle James
Marketing Update: Overview of the 2017 Brand Plan Developing a Successful Leadership Team What’s the Value of Your NEXT Task and Tech? Raising the Bar for the New Award Year
Top Gun Award Winners Voices of Women Update 2017 Conference Photos
Who’s New
From the Mailbag
Anatomy of a Winning Streak
ProTradeNet® Update: Making Dollars and Sense
Successful Succession
Are You Engaging the Customer or Just Talking to Them?
CONTRIBUTIONS:
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What’s the Value of Your NEXT Task and Tech? By: Eric Hankins
DWYER GROUP, INC. Mike Bidwell, President, CEO Dina-Dwyer Owens, Co-Chair Mary Kennedy Thompson, Chief Operating Officer Alesha Yankie, Franchise Development MR. ROOTER, LLC Doyle James, President Glenn Gallas , Vice President of Operations Brenda Payne, Executive Assistant Mark Bruckbauer, Franchise Consultant Don Glovan, Franchise Consultant PROTRADENET LLC Kathleen Seaman, Communications Specialist PRODUCTION Michael McCullough , Creative Manager Joshua Tynes, Graphic Designer Jason Lee , Communications Manager
Bobbi Sullivan, Franchise Consultant Eric Hankins, Franchise Consultant Robyn Elwood, Franchise Consultant Matt Lefler, Franchise Systems Specialist Brooke Salinas, Brand Manager
LinkedIn.com YouTube.com Facebook.com
Twitter.com MrRooter.com
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Top Gun Award Winners
Send PipeLine ideas to Jason.Lee@DwyerGroup.com
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