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8. Do not use capitals except for proper nouns or at the beginning of a sentence. Using all caps can be interpreted as SHOUTING. Do not use multiple exclamation points!!! or questions marks??? The reader may see these as aggressive. 9. Do not use sarcasm and avoid humor unless you are sure it will be understood. In written communications, it can be easy to “ miss the joke. ” Managers and board members should not have to endure aggressive and disruptive correspondence. If a unit owner has been directed a number of times to stop sending these types of correspondence, additional steps may need to be taken. These additional steps may include limiting how a unit owner is permitted to communicate with the condo manager or the condo corporation. It has been a challenging number of years and we recognize that emotions can take over, particularly where someone ’ s home is concerned. The above list is intended to be a tool to assist unit owners in raising their concerns in a respectful manner, that will prevent disputes from escalating. Living and working in a condominium community can be challenging and we all have a responsibility to ensure that our communications are appropriate and respectful.
CCI Review 2022/2023 - 3 March 2023 Page 14
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