Behavioral Programs
Life happens. We can help. For whatever challenges come your way.
Offered by Cigna Health and Life Insurance Company or its affiliates
979279 09/23
Behavioral Programs How we can help.
Challenges to mental well-being come in many forms, and so do the ways we can work through them. Whether you need help reducing stress, are feeling motivated to make a change in your life, or need to talk to someone, we offer a variety of behavioral support tools and services to help ensure you get the support that works best for you. In addition, we provide 24/7 guided navigation on myCigna.com ® .* After completing a brief assessment, you are presented with real-time customized options, programs and services. This includes access to find care digitally, virtually or in-person. You can call us anytime, any day. We’re here 24/7 to assist you. We provide enhanced ways to access care with provider search and match support, appointment scheduling support, and new online scheduling options. Through unlimited in-the-moment consultations our team will take time to talk through your issue and get you to the right resource or licensed clinician based on your needs. You can count on 100% follow up . After your initial consult, we’ll check in with you digitally or telephonically to ensure your needs are being met or provide additional assistance if needed.
Lifestyle Management Programs
Emotional Health & Well-being
Virtual Counseling
Coaching & Support
Substance Use
Mental Health
* On MyCigna.com under the Wellness Tab, Mental Health Support.
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
Virtual counseling 1 Receive quality, behavioral health care without leaving home. Simply connect via your phone, computer or tablet and you can: • Have access to more than 206,000* virtual providers, the largest virtual network in the country. • Schedule appointments online with licensed counselors or psychiatrists through our virtual only provider groups. • Get access to providers with a wide variety of specialties such as autism and substance use, as well as providers who specialize in treating emergency responders. • Receive confidential treatment for stress, anxiety, depression and other conditions from MDLIVE behavioral care providers. • Use new modality options, such as private text therapy with providers like Talkspace. • Use behavioral health coaching via text-based chats with Ginger. Includes self-guided learning activities, and, if needed, video-based therapy and psychiatry. 6 • Access an app-based virtual counseling program for depression, anxiety or burnout with Meru Health. • Access virtual behavioral health coaching for families and children ages 18 months through 17 years old with Brightline. • Obtain first-time appointments in two days or less through provider partners Alma, Bicycle Health, Brightside, Headway, Meru Health, and Path. • Use our Fast Access Network providers who offer first-time behavioral support appointments within 5 days. 2 • Same out-of-pocket cost as an in-office visit when you use a virtual provider. • If you have a Cigna Healthcare SM EAP or Confide Behavioral Health Navigator enhanced EAP program, 3 you have access to virtual counseling, work/life referrals and resources. To learn more, visit myCigna.com.
Visit myCigna.com to find a provider.
* Unique provider data from August 2023, subject to change
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
Emotional health & well-being Programs and digital tools, all at no additional cost to you.
Self-service digital tools and resources
Services to help manage life events: • Up to three free sessions 4 with a licensed clinician in our employee assistance program network. • On-demand seminars, community resources and referrals on a range of topics. • Virtual behavioral care allows you to speak with a counselor on your phone, tablet or home computer.
iPrevail 6 offered through Cigna provides on-demand coaching, personalized learning and caregiver support. Complete an assessment, receive a program tailored to your needs, and get connected to a peer coach.
Happify 6 offered through Cigna is a self-directed program with activities, science-based games and guided meditations, designed to help reduce anxiety, stress and boost overall health. Additional Resources • Find a provider • Managing Stress Toolkit • Changing Lives by Integrating Mind and Body (CLIMB) mindfulness and stress management podcasts • Veterans support • Health Assistant (under the Wellness tab)
Find support for a range of topics, including: • Anxiety, depression and stress management • Parenting, relationships, child care and adoption • Pet care, education, identify theft support • Legal and financial consultation services 5
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
We can help you find support when you need it most. From inpatient and outpatient services to online tools, behavioral coaches, and educational support – we’re here for you. Mental health
• Centers of Excellence (COEs) – We have a nationwide network of COEs which provide quality and affordable inpatient and residential care as well as partial hospitalization and intensive outpatient care, for mental health disorders. • Coaching & Support – We provide dedicated support to help you and your family address challenges with autism spectrum disorder, eating disorders, and intensive behavioral case management. We also offer coaching and support for parents and families, which empowers individuals to be effective advocates for their child, loved one or for themselves. • New modality options , such as private text messaging with providers like Talkspace, and behavioral health coaching via text-based chats with Ginger. 6 • Behavioral Awareness Series – Free monthly seminars on topics including autism, eating disorders, substance use, children and families. • Find a provider – Find a health care professional or facility in our network geared towards your needs. • Help Finding an Appointment - Our team will reach out to providers and help you find an appointment based on your schedule.
If you or a loved one is in crisis, call the number on your ID card 24/7/365.
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
• Centers of Excellence (COEs) – We have a nationwide network of COEs which provide quality and affordable inpatient and residential care as well as partial hospitalization and intensive outpatient care, for substance use disorders. • Coaching & Support – We help to remove barriers to accessing and engaging in substance use, opioid use and pain management treatment. We provide treatment resources and support too. Coaching and support for parents and families is also available. This program empowers parents and family members to effectively advocate for their loved one, or their own needs. • Virtual Medication – Assisted Treatment and peer recovery support available. • New modality options , such as private text messaging with providers like Talkspace, and behavioral health coaching via text-based chats with Ginger. 6 • Behavioral Awareness Series – Find information to help understand risks, causes, and substance use support options – for you, or someone you know. • Additional resources on opioids. • Find a provider – Find a health care professional or facility in our network geared to your needs. • Help Finding an Appointment - Our team will reach out to providers and help you find an appointment based on your schedule. Substance use If you or a loved one are struggling with substance use, it can affect everything. We’re here to help you on the road to recovery with inpatient and outpatient services, online tools, behavioral coaches, and educational support.
If you or a loved one is in crisis, call the number on your ID card 24/7/365.
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
Coaching and support services Our programs give you access to behavioral experts with extensive experience. Our team can help you: • Understand a behavioral diagnosis. • Address challenges with autism spectrum disorders, eating disorders, substance use, opioid use and pain management. • Learn about treatment choices and how your choices can affect what you’ll pay out of pocket. • Identify and manage triggers that affect your condition. • Use a digital app that is available via tablet, pc or iphone/android app that allows for two-way communication with your behavioral coach. • Find a health care professional or facility in our network geared to your needs. • Visit myCigna.com or call the number on the back of your insurance card. • Help Finding an Appointment – Our team will reach out to providers and help you find an appointment based on your schedule.
We also offer coaching and support for parents and families, which empowers individuals to be effective advocates for their child, spouse or family member or receive help for their own needs.
Behavioral Programs
Substance Use
Coaching & Support
Virtual Counseling
Emotional Health & Well-being
Mental Health
Home
Lifestyle Management Programs
Lifestyle management programs Smoking, obesity and stress pose significant threats to physical and behavioral wellness. Fortunately, these conditions can be managed through healthy lifestyle habits, and we offer services that can help.
Reach your goals:
Coaching and support: • Telephone and online coaching • Dedicated wellness coaches help customers understand reasons for and barriers to change
• Lose weight • Quit tobacco • Manage stress
For additional resources, visit Health Assistant (under the Wellness tab).
Substance Use
Coaching & Support
Emotional Health & Well-being
Virtual Counseling
Mental Health
Home
Lifestyle Management Programs
Looking for help or more information?
help We’re here to
Online at myCigna.com
By Phone call the number on the back of your ID card
1. Cigna provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. 2. Per our agreement with contracted providers. Within five business days for first time appointment with non-prescriber; 15 business days for prescriber. 3. Please check with your employer to confirm services included in your plan. 4. Virtual or face-to-face. Visits per issue per year vary based on plan coverage. Some restrictions apply, please check with your employer to confirm services included in your plan. 5. Legal consultations related to employment matters are excluded. 6. Program services are provided by independent companies/entities and not by Cigna. Programs and services are subject to all applicable program terms and conditions. Program availability is subject to change. These programs do not provide medical advice and are not a substitute for proper medical care provided by a physician. Information provided should not be used for self-diagnosis. Always consult with your physician for appropriate medical advice. EAP services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Customers are required to pay the entire discounted charge for any discounted legal and/or financial services. Legal consultations related to employment matters are excluded. Additional restrictions may apply. Program availability may vary by plan type and location, and are not available where prohibited by law.
This information is for educational purposes only. It’s not medical advice. Always ask your doctor for appropriate examinations, treatment, testing, and care recommendations. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and complete details of coverage, see your employer’s plan documents. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Evernorth Care Solutions, Inc. and Evernorth Behavioral Health, Inc. 979279 09/23 © 2023 Cigna. The Cigna name, logo and other Cigna marks are owned by Cigna Intellectual Property, Inc.
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