Strategic Objective 4.3
Reduce calls for service response times.
ACTION
ASSIGNED TO
COMPLETE BY
Research and implement standardized method to create attainable target response times. Research and evaluate minimum staffing numbers for Patrol Bureau to ensure there are enough officers to meet target response times (every division, every shift). Evaluate the expansion of the Civilian Response Unit (CRU) to further reduce priority 3 calls sworn officers respond to allowing officers more time to respond to higher priority calls.
Finance/Personnel Bureau
4.3.1
FY23
4.3.2
Patrol Bureau
FY23
4.3.3
Patrol Bureau
Annually
Finance/Personnel Bureau Finance/Personnel Bureau
4.3.4 Track response time data in Business Performance Plan.
Annually
4.3.5 Answer 97% of calls within 15 seconds.
Annually
Reduce number of calls to 911 by educating public about non - emergency number, online reporting resources, text 911, information cards, social media, etc.
Finance/Personnel Bureau
4.3.6
Ongoing
FWPD FY2023 - FY2027 Strategic Plan
23
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