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Consumer Products/Retail
Elkjøp Nordic is the leading consumer electronics retailer in the Nordics. The company sells consumer electronics, mobile phones, computers, white goods, domestic appliances, kitchen goods, and services related to these products both directly to consumers and to businesses.
3 Tenants Down from 17 tenants for 500 interfaces 5 Million Messages processed daily through SAP Integration Suite 30 Minutes From placing on online order to pickup in store
Headquarters Norway
Products Consumer electronics retailer
Elkjop.no Web Site
Business Challenges • Customers need a consistent, seamless shopping experience across online, in-store, and mobile channels to avoid confusion and ensure smooth transitions between different touchpoints. • High service and repair requests can cause delays and frustrations. Efficient scheduling and transparent communication are essential for minimizing customer inconvenience. • During peak times, limited stock and staffing can lead to long wait times and out-of-stock products. Proper forecasting and planning are crucial. Customer Benefits • Integrated many SAP solutions and third-party applications through SAP Integration Suite, helping to avoid manual interactions and giving us a real-time data view. • Supports customer relationships by managing high-volume events and data with minimal lag, meeting high service expectations.
“We are now at a place where we can distribute events that help us deliver a unified retail experience across online and physical stores. Our customers can now order online and pick up in a store within just 30 minutes.”
Mirko Adamovic Team Lead, Integration Elkjøp Nordic AS
Read the Success Story
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