Here are the 5 must-have qualities for a great manager: 1. First and foremost, managers need to be able to engage and empathize with people…they need to care. This quality allows a manager to build a culture of trust. Why is trust so important within a team? Because people will share themselves without fear. They will share their ideas, solutions, problems, and again, themselves, if they feel valued and respected and that they can do so without fear of dismissiveness, shame, or repercussions. 2. It is also critical for managers to be strong listeners. A great listener is someone who listens generously; someone who is present and engaged; someone who can suspend judgment and is curious to know more, rather than someone who jumps to conclusions. Above all, someone who listens to understand. 3. On the flip side, it is just as important that managers are strong communicators. We are not talking about being able to speak fluently or present well. We are talking about being able and willing to clearly communicate their knowledge, ideas, and goals as a manager in a way that directs and motivates their team. 4. Managers need to be adaptable. Other terms that describe this quality are agile, flexible, and versatile. They not only need to be open to new ideas, but they need to be able to act on them effectively. 5. Finally, managers must be capable of being good role models. They need to be able to exemplify the best of their company’s culture — someone who would expect the same behavior from their team.
18 I ACHIEVENEXT HELPING NEW MANAGERS SUCCEED
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