Becoming a Better Boss
Contributors:
Gerry Burke
Lynette Heil
Velma Hart
Teresa Burton
Tim Myers
“World’s Best Boss” Every new manager wants to receive that prized coffee mug or plaque that says: “World’s Best Boss.” While some new managers may have taken management classes or had a great mentor, oftentimes they are thrown into a manager role with little or no preparation for this new role. How can you help these new managers succeed? Training • Formal training for new managers on management basics, including books and in person training or discussion • Formal training with respect to organizational management requirements, for example: • Periodic subordinate reviews • Subordinate and group goal setting and monitoring A great boss shares information and opportunities to increase knowledge and exposure. This applies to both new and seasoned employees as we all need exposure to training opportunities to keep our skills fresh. Information hoarding is not seen as a favorable leadership trait and can lead to resentment in the team and worse, lead to feelings of stagnation. See training as an investment in the team and just like other investments, expect dividends. This methodology builds people up and leads to a more engaged, thoughtful, and efficient workforce. Some bosses seem to think that every piece of information they share reduces their power and authority. In fact, just the opposite is true: Great bosses know that sharing information empowers their employees, instead of diluting their own power. Feedback Feedback, or two-way communication, is vital in the workplace, and good bosses know this. They are empathetic but firm when needed, never forgetting that we are dealing with people and that they should put themselves in other’s shoes. Create a culture where when something goes wrong, or you feel something is about to go wrong, it is natural to alert others to the problem. This is particularly true when a decision is made that you disagree with and would have done differently.
34 I ACHIEVENEXT HELPING NEW MANAGERS SUCCEED
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