Contents
Sr.No.
Title
Page No
PART A GENERAL INFORMATION
1 2 3 4 5 6 7 8
A Message from the General Manager Shangri-La Hotels & Resorts – an Introduction Shangri-La Intl. Hotel Management Ltd. (SLIM) – Key People
5 6 8
Adarsh Hotels & Realty Pvt. Ltd.
10 11 12 13 15 21 22 23 27 30 32 36 39 41 43 47 51
Adarsh Hotels & Realty Pvt. Ltd. – Key People Know your people at Shangri-La Bengaluru Know your brand – Shangri-La Culture Know Your Product – Shangri-La Bengaluru
PART B EMPLOYEMENT GUIDE
9
Employee Classification
10 11 12 13 14 15 16 17 18 19 20
Level Hierarchy
Terms of Employment
Leave Entitlement
Compensation and Benefits
Colleague Facilities
PART C RULES & REGULATIONS
Your Responsibilities at Shangri-La Bengaluru
Security
Health & Safety
Grooming Standards
Shangri-La Social Media Guidelines Employee Discipline & Irregularities
PART D PERSONNEL DEVELOPMENT & RECOGNITION
21 22
Guest Delight Program
72 73
Employee Communication Channels
PART E
23
Sustainability – Our Corporate Social Responsibility
75
PART F FREQUENTLY ASKED QUESTIONS
24 25 26 27 28 29
Engineering & Landscaping
82 85 90 95 96 99
Rooms Division
F&B Service
Sales & Marketing
CHI, The Spa and Health Club
Safety & Security
3
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