• 1st point for complaint resolutions/recording • FCS implement, train, & monitor, • Scripting / recording & retrieving of guest message, • Emergency procedures
10. What is the Check in & Check out timing of our hotel? Check in time is 14:00 hrs and Check out time is 12:00 hrs.
11. What fleet of cars is available in our hotel? 2 Mercedes E class, 2 Mercedes GL class and 1 Mercedes S Class form the hotel’s luxury car fleet. Additionally we will also offer Toyota Altis and Innova’s to suit our clients requirements. 12. What are the inclusions for the Horizon Club? The inclusions for all guest staying in Horizon Club & Suites are as follows • Express Check in & Check out, • Buffet Breakfast at Horizon Club Lounge or b Café, • Lounge inclusions • Welcome Fruit amenity • Welcome drink on arrival 13. What software do we use for logging guest complaints? We will be using FCS-eConnect for logging all guest complaints. Additionally, DR3 – Defect – report, record & resolve will also be used to track guest complaints. DR3 is a web based system and is accessed through Shangintranet. There are 2 ways of complaint logging: 1. Directly through web-based DR3 module on Shang intranet. 2. DR3 form which can be filled up and handed over to our QI Manager.
14. What facilities are on offer at the Shangri-La Bengaluru? The Shangri-La Bengaluru has • 397 rooms (including 30 suites), • CHI, The Spa and Health Club, •
1 Main Ballroom located at Level 1 spread over 700 sq mtr apart from that 5 Banquet areas Krishna, Pennar 1 & Pennar 2, Kaveri, Kabini & Boardroom. They are named after rivers flowing through Karnataka. • Business Centre / Function Support Centre, • 8 Food & Beverage outlets All day Dining Restaurant B Café and Lobby Lounge Located at Lobby Level, Shang Palace located at Level 3, Yataii, Ssaffron and Caprese at Level 18 and Hype and skydeck at Level 19 • Hair Salon provisionally we will be associated with “Mirrors and Within”. • Swimming Pool
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