37. Where are the designated smoking areas in our hotel? All Al fresco or terraces of: b Café, Yataii, Shang Palace, Ssaffron, Hype, Caprese and the open area outside lobby lounge are the designated smoking areas for our hotel guests. 38. Name the creations of David Nash, Barbro Aberg & Martin Scholtz? • David Nash – Wall art and wood carvings at b-café • Barbro Aberg – Ceramic vase sculpture at b-café • Martin Scholtz – Ceramic vessels inspired by milk/yoghurt All these artworks can be found in b-café. 39. How can the guest provide feedback with “in the Moment experience”? • This channel of feedback is known as “your voice”. The guest can scan a QR code that is prominently displayed across all guest contact points in the hotel. Guest can provide us with “in the moment experience” feedback. It helps us in quickly redressing guest complaints and instant service recovery.
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1. Do our clients need any licences for their events at the Hotel? To have any live performances IPRS (Indian Performing Right Society) license is required & for DJ and recorded music PPL (Public Performance Background license) is needed. For International performers work permit is required without the required licenses any kind of music or performance cannot be conducted. 2. What are the views from the rooms? Bengaluru City View (east), golf course view/ city view (west), Bengaluru Palace View (north), and Vidhana Soudha towards south. 3. How many Horizon Club rooms do we have? We have 72 Horizon rooms which include 24 Horizon Deluxe City View, 41 Horizon Grand Bengaluru View, 7 Horizon Panorama View. Apart from these we have 30 suites including the Shangri-La Suite & 3 Governor Suites. 4. How many meeting rooms do we have in total? 07 (Grand Ballroom, Krishna, Pennar 1, Pennar 2, Kaveri, Kabini & Board Room)
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