Transcript Live Q A 30 min segment

3:00

Wow. Yeah, that's a lot. That and you oversee all of this, right? Yes. Oh, wow. Yeah, that's definitely a lot of responsibility Brittany. Thank you. Yeah. Well, Brittany, tell me about your team. So this it sounds like great progress, but tell me about your team members. Yes. We have an exceptional team. I will first share that every single provider at all faiths is trained under a trauma informed approach. And so not only the direct care providers and the team that I'll talk about shortly, but every employee and we can get to that in a little bit about how exciting that is for all faiths. But the team that I work with, um, I'll go ahead and describe them using a triangle, if you will. Yes. So the base of the triangle is the direct care providers. Without them, there's nothing, right. Like they are the heart of our agency, the foundation. Everything that we do is encompasses those direct care providers. And so again, that's the CSOs, community support workers, case managers and therapists for my team. We have other direct care providers. But for my team, that's that is who I focus on. And those are providers who are so creative. Uh, as I mentioned, the CSOs in case managers, they are like

U2 4:24

very relentless with being able to connect with those community resources. So if that's getting into the school system, if that's connecting and finding legal aid support. Um, recently we had a team and a client needed assistance with a moving cost. They were moving and finding this is a huge barrier. They can't move and live in a safe home if they don't have the the fees to provide that moving. And so working together as a team to be able to find those resources in the community, they are exceptional. They're extremely persistent but very creative, as I mentioned, well educated.

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Uh, and in that is also the therapist. And I will say, I love hearing down the hall the sense of humor that our therapists have. It is so vital to have this ability to still use humor when we're surrounded by trauma and to connect with one another. And so it's so it's so great to have our open door policy and hear our therapists walk and just connect and use humor. Um, and, you know, really, really find a way to make this work manageable. So that's really the the base is those direct care providers. In addition, yes, building up on this triangle is the clinical supervisors. So I am fortunate to be able to have five clinical supervisors that, um, directly report to me. And this team is like my backbone. I mean, they are not again, not only very skilled and creative, just like the the direct care providers, but their

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heart and passion for advocacy is so admirable. They are constantly pushing and thinking of other ways that we as an agency can not only support our clients, but support our providers. How can we really do the best that we can to make this environment sustainable and a healthy work? And so

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