U2 8:54
that mean. Yes, yes. So we are known in the community for being able to work with and handle the most acute trauma, the very, um, complex, difficult to work with trauma cases. And so being able to do that means that we as providers need to have this trauma informed approach. And this really started when I when I was employed ten years ago, my first step through this door, realizing, oh, wow, the agency at this culture feels different. And that's because of this trauma informed approach. In this culture, we are so fortunate to get to have incredible training here internally. Shout out to Donna Lucero, director of our training institute, um, who really, really instilled this into our agency of if we're going to do this work, we every employee, not just direct care providers, needs to know what it means, what it looks like, what are the signs of trauma. And so, so every employee, whether that's finance, team, HR, our client navigators, they are all trained in a trauma informed approach and nurtured heart approach. And so it's really the shift of not what's wrong with this person. Why is this parent continuing to do these things? Why can't they make their appointment on time? It's shifting that judgment of what's wrong with this person to seeing it as what happened to this person, what are all of the things that we can't see, all of that background that is that is creating all of these barriers and potentially, you know, making choices that are harmful or or not appropriate. And so that is really an exceptional thing that we do at this agency. Is this culture itself of having this trauma informed lens. It means direct care providers really tailoring their treatment and having an individualized approach to each person that's in front of them that day. So with trauma, it's really fascinating because two people can experience the exact same trauma and respond completely differently. And so to have a trauma informed approach, you know, you have to tailor treatment. You can't have this prescribed. Oh, I see this on paper. I'm going to do X, Y and Z for the next ten sessions. That's that's not a trauma informed approach at all. So it's really knowing, recognizing those signs of trauma, um, knowing how to respond appropriately, knowing what you can do, what not to do to avoid re traumatization and tailoring treatment accordingly.
U1 11:38
Oh, wow. Yeah, those are really important facets. Um, because not everybody is the same across the board. Is that why it's so important?
U2 11:47
Yes, absolutely.
U1 11:49
Okay. Sounds good. So can you give us an example of what does a trauma informed approach look like?
U2 11:55
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