KEY RESPONSIBILITIES
GENERAL OPERATIONS • Encourage all staff to develop and build positive relationships with all student residents, conference delegates and guests. • Manage the smooth running of the SAS booking system, including liaising with staff from around the university; to ensure a reliable and sustainable experience for student residents, conference delegates and guests. Lead on system and method innovation. • Managing all marketing for SAS and activities within the marketing team. Developing and implement the marketing strategy for SAS in line with University frameworks. Co-ordinating marketing campaigns with sales activities. Overseeing SAS’s marketing budget. • Conduct market research, benchmarking and analysis to direct marketing strategy and planning. Oversee the production of all promotional materials and marketing campaigns. Report marketing and sales results to the head of department. • Ensure that the administrative responsibilities of the SAS are discharged in full. That a comprehensive suite of policies
and procedures are maintained for your respective area, and that matters of compliance are comprehensively met. • Regularly inspect and audit receptions to ensure that high standards of presentation and professionalism are evident. • Ensure that fire watch provision by reception/ administrators and all staff is available as required to support a 24/7 service. • Attend emergency call-outs and coordinate emergency service notifications as required. • Collaborate with the HR department to monitor enforce and promote University standards and policies. • To network effectively with peers and external stakeholders to raise the profile of the university and taking forward opportunities for partnership working and collaborative income generating activities.
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