LIAISING AND NETWORKING • Establish and build key relationships with key points of contact across the University and external stakeholders. To act as a champion for SAS, ensuring SAS is always up-to-date on emerging priorities and trends. • Liaise with relevant Professional, Statutory and Regulatory Bodies (PSRBs) where applicable. Including the fire brigade, local authority housing and planning departments, CUBO and ASRA, the Institute of Hospitality and Universities UK. • Participate in external networking forums to ensure that the department remains aligned with sector trends and best practice
DEALING WITH COMPLAINTS • Act as a contact point for all service complaints.
• Clarify matters of a non-routine nature dealing with some complex queries and explaining a range or procedures and processes. OTHER DUTIES • Participate in University events/ activities, including open days, arrivals days, student enrolment and award ceremonies, and similar as and when required. • Provide support for colleagues within SAS and be able to stand in for or cover for colleagues in similar roles where required. In addition to the above, undertake such duties as may reasonably be requested and that are commensurate with the nature and grade of the post.
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