VETTECH U 2024 / HOUSTON, TX
CONFLICT MANAGEMENT: CREATING HEALTHIER WORK ENVIRONMENTS (CONT.)
Sponsored by
SUNDAY AM • SEPTEMBER 22
ADDIE R. REINHARD, DVM, MS, FOUNDER & CEO, MENTORVET, LEXINGTON, KY
REFERENCES
TIPS FOR ADDRESSING SOLVABLE PROBLEMS If this issue is solvable and something that can be fixed, use the following framework: 1. Define the problem 2. Determine what is within your influence
1. Vande Griek OH, Clark MA, Witt TK, et al. Development of a taxonomy of practice-related stressors experienced by veterinarians in the United States. JAVMA 2018;252(2):227–233. 2. Bradley V, Liddle S, Shaw R, et al. Sticks and stones: investigating rude, dismissive and aggressive communication between doctors. Clin Med 2015;15(6):541–545. 3. Ongori H. Organisational Conflict and its Effects on Organisational Performance. Research Journal of Business Management 2009;3:16-24. 4. Riskin A, Erez A, Foulk TA, et al. Rudeness and Medical Team Performance. Pediatrics 2017;139(2). 5. Baron RA. Positive effects of conflict: A cognitive perspective. Employ Respons Rights J 1991;4:25–36. 6. Goleman D. Emotional Intelligence. New York, Bantam Books,1998.
3. Know your resources 4. dentify the barriers 5. Develop a plan of action 6. Reflect
TIPS FOR ADDRESSING PERPETUAL PROBLEMS 1. Adapt and get through the moment 2. Set aside a time to discuss the issue 3. Start with positive statements 4. Use I statements to express how you are feeling 5. Connect the specific scenario to the bigger picture 6. Communicate what you feel responsible for 7. Try not to take it personally 8. One formula for what to say in these moments: "I think this, what do you think, now let's make a decision." 9. If it doesn't go well at first, don't give up - consider taking a time-out from the conflict 10. Ask when an appropriate time would be to discuss this conflict
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SEPTEMBER 20-22, 2024 | PROCEEDINGS | VETGIRLONTHERUN.COM
VETTECH U
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