UPP - Residences Director

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UNIVERSITY PARTNERSHIPS PROGRAMME

Person specification The candidate should demonstrate a sound understanding in the following criteria:

Attributes Essential criteria

Desirable Criteria Higher Education sector experience Previous Accommodation Management experience Project Management skills

Experience Experience in a similar background – HE accommodation/hospitality service industry

Experience in delivering excellent customer service

Skills/Ability and Knowledge

Able to demonstrate a thorough understanding of general management techniques in a complex organisation

Able to interpret and draw conclusions from financial data; budget management skills

Have a good understanding of health, safety and environmental legis- lation, with the ability to understand how to work in a healthy and safe manner

Self sufficient in IT (Intermediate Excel, Word, Outlook)

Effective report writing

Education/ Qualification

Educated to HND / degree standard in a relevant discipline

Member of BIFM or other relevant

Evidence of Continuing Professional Development

professional organisation

Exceptionally, able to cite a substantial amount of successful senior management experience in Facilities Management or in a related field with a demonstrably successful track record

Health and Safety qualification eg Nebosh General Certificate or IOSH Managing/ Supervising Safely

Personal Qualities

Strong interpersonal and communication skills

Able to adapt to different situations

Capable of liaising with all parts of the business internally and externally; including the ability to promote a partnering culture with clients, customers and stakeholders Strong leadership qualities and the personal skills required to develop and lead an effective and well-motivated, multi-disciplinary and multi-task site team

Able to travel to other UPP sites/head office from time to time

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