and providers, with some parents feeling unfairly treated and providers facing operational challenges.
4.2 Referral Pathways for The Index Establishing referral pathways from schools and the Neurodevelopmental Service has been challenging due to system changes (e.g., schools moving to a new IT database and Health using the PARIS system). These changes require multi-level approvals, but we remain hopeful for progress in the coming year.
4.3 Inclusive Holiday Provision
Sourcing holiday clubs for children with complex needs remains an ongoing challenge. The Families First Holiday Club now requires a social worker referral, which limits our ability to refer families directly.
5. ENQUIRIES TO THE FAMILY INFORMATION SERVICE DURING 2024-25
5.1 Examples of Enquiries
• A parent contacted us seeking clarification on the Flying Start 2-year-old funding — how to check eligibility, apply, and find suitable childcare. We confirmed the parent was eligible and provided a list of childcare providers accepting the funding. • While based at the Job Centre , we supported a single parent looking to return to work but facing barriers around suitable childcare. We helped identify a provider offering both after-school and holiday care , and guided the parent in accessing Universal Credit support , enabling them to take up new employment.
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