5.2 Enquiry Case Study
This case study demonstrates the complexity of some enquires we receive, especially regarding the Childcare Offer Additional Support Grant.
5.3 Total number of enquiries During the reporting period, the Family Information Service received 1,290 direct enquiries , representing a 9.7% decrease compared to the previous year . The higher volume of enquiries in 2020 – 21 was primarily driven by applications for the Coronavirus Childcare Assistance Scheme (CCAS) for key workers.
Since then, enquiry numbers have gradually declined, likely due to improved access to digital information , including resources available on the Childcare Information Wales
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