website . We regularly update this website, enabling parents and professionals to find answers independently without needing to contact the service directly.
In addition, 48 calls intended for Children & Young People Services were received and redirected to the Intake Team. These are not included in the analysis above .
5.4 Enquiry Patterns Throughout the Year It’s important to monitor enquiry volumes across the year to identify trends and plan service delivery. As in previous years, we saw a peak in enquiries in January , largely driven by the opening of Childcare Offer applications . Overall, enquiry patterns tend to follow a consistent annual cycle, with the exception of April and July 2022, when we launched the Summer of Fun Holiday Programme and Easter Programme, resulting in a temporary spike in enquiries during those months.
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