5.5 Subject of Enquiry The nature of enquiries received by the Family Information Service (FIS) continues to be wide-ranging. The most common reason for contact remains the Childcare Offer for 3 to 4-year-olds , which accounted for 39.5% of all enquiries . While still the leading topic, this represents a slight decrease compared to the previous year . The second most frequent enquiry type relates to Additional Learning Needs (ALN) and sign-ups to The Index , which have seen a 20% increase compared to the previous year , indicating growing awareness and demand for support in this area. There has been a significant reduction in enquiries about Flying Start , likely due to the introduction of the 2-year-old Childcare Offer last year. Enquiries regarding help with childcare costs have remained consistent with previous years.
5.6 Profile of Enquirers
Over the past three years, approximately 75% of all enquiries have consistently come from parents or carers , demonstrating a stable pattern in service usage.
12% of enquiries were made by childcare providers , a figure that has also remained steady over the last two years.
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