The remaining 12% of enquiries came from professionals, other relatives, or prospective childcare providers . Within this group, there has been a slight increase in contacts from Health and Social Services professionals , indicating growing awareness and engagement from partner agencies.
5.7 Channels of Enquiry The majority of enquiries continue to be made via telephone, accounting for 59% of all contact. However, this represents a decrease compared to the previous year , suggesting a shift in how families are choosing to engage with services. There has been a notable increase in enquiries submitted through the website enquiry form, social media platforms, and outreach activities , reflecting the growing importance of digital and community-based engagement. In addition to the Family Information Service (FIS) public phone line , the team also staffs the national Childcare Offer helpline for the Vale and The Index helpline . Data from all three services is captured in the graph below.
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