6. FEEDBACK FROM ENQUIRERS
We aim to contact everyone who enquires to the service to gain feedback, to help develop the service and ensure that people received the information they need. We also collate comments received from people after they've used the service.
6.1 Feedback Responses
We obtained feedback from 41 people using our new form and questions ‘ Your Views Matter ’ .
• 98% said they would recommend our service to other people
• 95% said we responded to their enquiry in a reasonable time
• 88% said the support, advice or information we provided to them was very helpful or helpful
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