6.2 Comments Received
Here's a snapshot of comments made by parents and professionals who contacted our service:
• X was so helpful and informative, she supplied me with all of the information I needed. Thank you, excellent customer service!
• I spoke to x today who not only listened, supported but has sent me lots of relevant information. I really appreciated her listening and prompt email.
• Spoke to x for help with childcare advice. She was incredibly helpful and supportive! Couldn’t do enough for us.
• We find the Index emails very helpful and useful.
• X helped us understand using the childcare offer and tax free childcare at the same time. We know how to apply and when to apply, and how to find childcare when we know our primary school.
7. KEY ACTIONS FOR 2025-26
7.1 Support the transition of the FIS to an Integrated Front Door for Children, young people and family services
7.2 Collaborate with Communications and the Integrated Front Door Project Board , to create a website, social media and outreach programme.
7.3 Promote the Childcare Offer to parents via childcare providers, using information packs, posters and outdoor banners.
7.4 Develop and implement a targeted communication and outreach plan to raise awareness of the full range of Family Information Service (FIS) support.
7.5 Establish referral pathways to The Index through Education professionals, the Neurodevelopmental Service and Flying Start.
7.6 Enhance accessibility of information and engagement through new and existing technology solutions for parents, carers, childcare providers, and partners.
7.7 Promote the Welsh language throughout all FIS and contribute to delivering actions within the Mwy Na Geiriau Plan .
7.8 Review and improve information on childcare provision, services and activities for children and young people listed on the Dewis Cymru directory .
7.9 Use a new platform ‘ Dewis Cymru ’ to host the summer and Easter holiday programmes
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