Cath Broad – FIS Support Assistant
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• Lyndsey Richards – Index and FIS Support Officer (funded through Families First)
• Kath King – Childcare Offer Engagement Officer (funded through the Childcare Offer Admin Grant) • Eva Dixon – Childcare Offer Support Assistant (funded through the Childcare Offer Admin Grant)
The Family Information Service (FIS) sits within the wider Social Care Information Team, alongside the Dewis Cymru Regional Project Team.
2. OVERVIEW OF THE FAMILY INFORMATION SERVICE The Vale Family Information Service (FIS) is a one-stop information service for parents and carers of children and young people aged 0 – 20 years in the Vale of Glamorgan. It also supports professionals working with families and childcare providers. 2.1 Meeting Statutory Responsibilities FIS delivers the ‘ Information ’ duty within the Council ’ s Information, Advice and Assistance (IAA) service, as required by the Social Services and Well-being (Wales) Act 2014 . It also enables the Council to meet its obligations under Section 27 of the Childcare Act 2006 , and the revised Childcare Statutory Guidance 2016 , by providing prescribed information to parents and prospective parents on childcare and related services.
We provide free information and guidance on a wide range of topics including:
• Childcare and help with childcare costs
Groups for new parents
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• Activities for children and young people
Family support services
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• General matters that are important to families
We also support prospective and existing childcare providers by offering relevant information to help sustain and grow the sector.
Our team maintains an online database of this information via the Dewis Cymru website, which also feeds into the Childcare Information Wales platform. We work in close partnership with teams such as Childcare and Early Years, Flying Start, Families First Advice Line, Children & Young People Services, and Learning and Skills, to ensure families and providers in the Vale receive a seamless and valuable service.
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