MALAYSIA SMART CITY OUTLOOK 2021-2022

Embracing Technology Towards Enhancing Smart Cities & Communities

Malaysia Smart CityOutlook 2021 - 2022 Embracing Technology Towards Enhancing Smart Cities & Communities

Advisor Datuk Dr. Mohd Yuso Sulaiman Project Directors Dr. Raslan Ahmad, FASc. Paul Yeo Editorial Team Prof. Dato’ Dr. Ahmad Bin Ibrahim Kamarul Ari Omar Fatin Asmida Asman Ts. Farah Abu Bakar Mohd Hassan Mohd Saaid Ir. Dr. Aziz Hassan Dina Fuad Hooi Sook Mei Mohamed Shajahan Mohamed Iqbal Ts. Zulkiee Mohamad Ts. Anusha Magendram

Jerey John Delmon Gallo, Joshua Mathias

Jointly Published by:

Malaysian Industry-Government Group for High Technology (MIGHT) (320059-P) MIGHT Partnership Hub, Jalan IMPACT, 63000 Cyberjaya, Selangor Darul Ehsan Tel: +603 8315 7888 (GL) | Web: www.might.org.my | Email: info@might.org.my

Confexhub Group (935895-W) Suite 1707, Level 17, Plaza Permata 6, Jalan Kampar o Jalan Tun Razak, 50400 Kuala Lumpur, MALAYSIA Tel: +603 2771 1668 | Fax: +603 2771 1669 | Web: www.confexhub.com | Email: info@confexbub.com Disclaimer The Malaysia Smart City Outlook 2021-2022 contains information and survey outcomes that provide an overall picture of smart city developments in Malaysia benchmarking global practices. The survey results present an overview of the involvement, status, perceptions and aspirations of local authorities in respect of the smart city agenda. The data, findings, views and conclusions expressed in this publication aim to generate interest and further discussions on smart city. The contents are an indication of the smart city journeys undertaken in the country to date, viewed from the perspectives and professional experiences of various stakeholders and thought leaders. Examples of strategies and global practices are as published by other sources. The arrangement of these dierent inputs in the Outlook does not reflect any order of importance or priority in relation to the subject. While we try to keep the information and data timely and accurate, we make no guarantees. We will make every eort to correct any errors brought to our attention.

ISBN - 9789671525883

All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any or by any means, electronics, mechanical, photocopying, recording or otherwise, without prior permission from the publisher. The information in this publication has been updated as accurately as possible until the date of print.

Contents

Executive Summary

MESSAGES - MIGHT Joint Chairmen

V VI VII

- MIGHT President & Chief Executive Ocer

- Confexhub Group

Thought Leaders’ Insights

VIII

Unveiling Smart City

Smart Economy

Smart Government

Smart Community

Smart Digital Infrastructure

Smart Mobility

Smart Environment

Smart Living

Key Takeaways

What's Next?

Smart City Insight - Smart City Policy & Standards - Smart City Financing Model

63 69

Directory

Executive Summary

More than 60% of the world popula�on live in ci�es. Today, there is an overwhelming desire globally to create substan�ally be�er urban living and working condi�ons. Moves towards this overarching goal integrate efficiency, liveability, economic viability and sustainability in urban developments through the adop�on of technology and with wider community par�cipa�on. As the push towards smart ci�es gains momentum worldwide, ongoing efforts are enabling ci�es to be safer, more secure, resilient, inclusive and sustainable. This has been made possible by infrastructural expansion, growing digitalisa�on and increasing technological and digital literacy. Globally, ci�es are being wired-up to meet urban The Malaysia Smart City Outlook 2021-2022 (MSCO 2021-2022) under the selected theme “Embracing Technology Towards Enhancing Smart Cities and Communities” gives a comprehensive picture of the advancement in technologies that are key to the success of smart ci�es, highligh�ng ini�a�ves that have been undertaken. It encapsulates Malaysia’s smart city achievements so far within the seven components – economy, government, community, digital infrastructure, mobility, environment and living. Informa�on sourced from KPKT reports, survey of local authori�es, interviews with selected stakeholders and data on best prac�ces extracted from global smart ci�es reports and blueprints, form the basis of the analysis of MSCO 2021-2022.

challenges in order to create economic compe��veness. And, with corresponding moves to narrow the digital literacy gap, this will support livelihoods and create healthier lifestyles that will ensure a sustainable future. Ul�mately, smart city is about building resilient socie�es and economies. Thus, embracing the sustainable management of ci�es, or smart city, is not a choice but an impera�ve for the world. Malaysia, under the auspices of the Ministry of Housing and Local Government (KPKT) launched the Smart City Framework in 2019, joining the global network of smart ci�es. Correspondingly, the Outlook also iden�fies gaps by comparing local achievements against global prac�ces. These gaps provide technology players and solu�on providers a comprehensive view of opportuni�es that will emerge in the smart city development. It is also hoped that they will generate further discussions for R&D, guide the way forward for ci�es in Malaysia to realise the targets of the Framework. Finally, the Outlook hopes to bring forth meaningful discussions on the rela�onship between technology and society. It wishes to encourage new thoughts on technology as tools for empowerment and ac�ve ci�zenship and enrich the discourse on openness and inclusiveness in the era of digitalisa�on.

I | Malaysia Smart City Outlook 2021 - 2022

About MIGHT

The Malaysian Industry-Government Group for High Technology (MIGHT) is a non-profit organisa�on under the monitoring and supervision of The Ministry of Science, Technology and Innova�on (MOSTI). MIGHT serves as a think-tank which offers to build and drive pla�orm for government and industry sector for sharing of exper�se, providing strategic advice in the prospec�ng and promo�on of industry development through strategic applica�on of science and technology. As a partnership hub, we promote collabora�on & partnership to shape technology studies, capacity building through policy interven�ons, and flagship programmes to encourage developments in the country. “MIGHT IS FORMED TO PROSPECT FOR BUSINESS OPPORTUNITIES FOR MALAYSIA THROUGH STRATEGIC EXPLOITATION OF TECHNOLOGY”

• STRATEGIC ADVISORY • INTERMEDIARY • CONTENT DEVELOPER What We Do

Mission

To Serve The Na�on In Advancing Competency In High Technology Through Partnership Towards Sustainable Development.

MIGHT in CREATING A SUSTAINABLE ECOSYSTEM

The Sustainable City Development in Malaysia project is an integrated approach to urban planning and management in both strategic content and federal-state level linkages that is guided by evidence-based, mul�-dimensional, and broadly inclusive planning process that balances economic, social and environmental resource considera�ons. MIGHT plays an important role in enabling innova�on and partnership hubs to assist smart city stakeholders in areas of technology know-how and transfer, best prac�ces, and innova�on to shape a healthier and highly effec�ve smart city ecosystem in Malaysia. Here at MIGHT, we promote: -

• Social (Livable & Inclusive Ci�es) -Ensuring access to Affordable & Quality Services for Citizens- To ensure the well-being of city and rural ci�zens (the ‘rakyat’), in terms of equal access to social care. • Environment (Green & Resilient Ci�es) -Protecting natural resources and ensuring investments as well as pro-active risk reduction and management- To ensure environmental sustainability for ci�es in suppor�ng Malaysia’s commitment in terms of emissions intensity.

• Economics (Compe��ve Ci�es) -Fostering economic growth through the benefits of density- To accelerate the greening of ci�es as engine for economic growth through investment, jobs and innova�on, with ICT as the enabler. • Governance (Smart Ci�es) -Connected & integrated city systems for forward looking city governance- To bridge governments, industry players and ci�zens through data integra�on and analy�cs into insights leading to predic�ve and effec�ve city planning.

Malaysia Smart City Outlook 2021 - 2022 |

About Confexhub

Confexhub is a leading thought leader network solu�ons provider focusing on delivering Industry, Economic & Policy Studies, Global Business and Investment Matching, as well as industry intelligence to enable decision-making. Our network of highly-qualified professionals include economists and technology experts. Through an integrated approach, we create and develop new pla�orms to spearhead, incubate and disseminate industry updates, thought leadership ideas and future trends in 12 key business domains. These include urban development, energy, transporta�on, water & sanita�on, agriculture, forestry, environment & waste, healthcare, tourism, educa�on and disrup�ve technology.

Our strength in research is widely acclaimed. Over the years, we have served industries, conduc�ng economic and policy studies, global business and investment matching programmes. Our significant contribu�on to the growth and development of the emerging and developing economies across the ASEAN, SAARC and EEU regions has been achieved through our renowned thought leadership pla�orms via ongoing conferences, exhibi�ons and forums. Led by Datuk Dr. Abdul Aziz S.A. Kadir as chairman of the organisa�on, our team consists of qualified personnel with more than 80 years combined experience in research, FDI, trade exhibi�on and conference industries.

Urban Development

Water& Sanita�on

Transporta�on

Agriculture

Forestry

Energy

Environment &Waste

Disrup�ve Technology

Healthcare

Tourism

Mining

Educa�on

III | Malaysia Smart City Outlook 2021 - 2022

Acknowledgement

External Contributors:

Sponsors:

Malaysia Smart City Outlook 2021 - 2022 |

Message fromMIGHT Joint Chairmen

Datuk Ir. (Dr.) Abdul Rahim Hj. Hashim Joint Chairman (Government) Malaysian Industry-Government Group for High Technology (MIGHT)

Tan Sri Datuk Dr. Ir. Ahmad Tajuddin Ali, FASc Joint Chairman (Industry) Malaysian Industry-Government Group for High Technology (MIGHT)

The COVID-19 pandemic has demonstrated, albeit painfully, the challenges faced by ci�es the world over in maintaining demographic, economic, and ecological integrity in order to remain resilient. A robust government structures must also be in place to enable ci�es to be self-organising and fully realise their adap�ve poten�al. For a smart city to live up to its name, it is essen�al that all par�es embrace high technologies to maximise the use of resources, minimise impact on nature and human lives and foster sustainable growth. The deployment of emerging technologies increases produc�vity, supports economic growth, increases educa�onal and employment opportuni�es and develops smarter, safer and more efficient ci�es. This eventually leads to a be�er and more liveable environment for its ci�zens. There are currently ini�a�ves on smart ci�es in Malaysia through the Smart City Framework launched by KPKT in September 2019 with over 3,000 smart ini�a�ves being implemented and over a thousand in the pipeline. For smart ci�es in Malaysia to be effec�ve and successful, both the infrastructure and people must be digitally ready. In tandem with the 12th Malaysia Plan 2021-2025 which focuses on economic empowerment, environmental sustainability, and social re-engineering, both the public and private sectors are encouraged to embrace emerging technologies to ensure

that Malaysia’s economy remains robust and globally compe��ve. To this end, the Malaysian government has allocated RM1 billion in the 2021 na�onal budget as incen�ve for high-technology and high-value investment. It is with this in mind that Malaysia Smart City Outlook 2021-2022 is published. The MSCO2021-2022 aims to scale up the development and deployment of high technology among Malaysians in suppor�ng the planning and development of smart ci�es. The publica�on provides unparalleled opportuni�es for industry stakeholders to showcase their strengths and market-leading innova�on for the mul�-faceted aspects of a thriving smart city and digital ecosystem, as well as share their visions and success stories. The insights presented in MSCO2021-2022 will also serve as a reference guide for both the public and private stakeholders in char�ng their smart city roadmap and implementa�on strategies. MIGHT as a key driver for innova�on will con�nue our efforts to push the smart city agenda through transfer of technology, know-how and best prac�ces to shape a healthier and effec�ve smart city ecosystem in Malaysia. Its success is our collec�ve duty and together we will make it a reality.

V | Malaysia Smart City Outlook 2021 - 2022

Message fromMIGHT President & Chief Executive Ocer

Datuk Dr. Mohd Yuso Sulaiman President & Chief Executive Ocer Malaysian Industry-Government Group for High Technology (MIGHT)

The world is experiencing rapid urbanisa�on as ci�es become magnets especially for young and highly-skilled individuals looking for lucra�ve jobs and higher quality of life. Ageing people who have lived in ci�es since they were established will also make up a significant percentage of future city dwellers. This will present ci�es with wide and deep economic and societal challenges including provision of u�li�es, mobility and healthcare; sustainability, unemployment, natural disasters and many more. It is es�mated that 77 per cent of the Malaysian popula�on currently resides in ci�es. 2020 / 2021 will long be remembered as the COVID-19 global pandemic years. The crisis is a wake-up call on how na�ons and ci�es of the future should prepare to respond be�er to those challenges men�oned before in order to minimise economic, health and societal impacts. During the crisis, Governments at all levels were pushed against the wall to decide between livelihoods and saving lives. Many businesses that support ci�es were halted to a stands�ll and ci�es turned into ghost towns. But despite the gloom and doom, the world is now entering a period of radical transforma�ons in which technology has the poten�al to significantly raise the basic standards of living for every man, woman, and child on the planet. The applica�on of the Fourth Industrial Revolu�on (4IR) technologies such as Internet of things, Ar�ficial intelligence, data analy�cs, 3-D prin�ng, blockchain and others will allow ci�es to develop new processes, products and services that will make ci�es greener, smarter and more interconnected. Ci�es should leverage on each other’s best prac�ces and experiences by working together in collabora�on and partnership. The Malaysia Smart Ci�es Alliance (MSCA) is an excellent pla�orm to do just that.

Technology by itself can only do so much. City planners and implementors should address and integrate other elements that are crucial for smart ci�es. At MIGHT, we developed the F.I.R.S.T. matrix that consists of five pillars or elements as a tool for strategic and wholesome development. The five pillars are Funding, Infrastructure, Regula�ons & Policies, Skills & Talents and Technology & Innova�on. These elements should be addressed and developed through consensus and extensive consulta�ons with the stakeholders in order to meet their needs and expecta�ons. Ci�es must balance the requirements for both so� and hard infrastructures, and be resilient and agile enough to adapt to changing environments and challenges. Ci�es need foresight. In view of the importance of smart ci�es in na�onal development, MIGHT and its collaborators are both excited and proud to launch the inaugural edi�on of the Malaysia Smart City Outlook 2021/2022: Embracing Technology Towards Enhancing Smart Ci�es and Communi�es. The Outlook serves as a reference on key smart city ini�a�ves and provides readers with a broader perspec�ve of smart ci�es in Malaysia from key government and industry stakeholders. The Outlook also focuses on the technological applica�ons rela�ng to the seven components of smart ci�es through the sharing of experiences and aspira�ons by technology providers. It is our sincere hope that this inaugural Outlook will both guide and inspire ci�zens, community leaders, NGOs, businesses, academia, technologists, poli�cians, and public agencies to transform ci�es not only to be smart, sustainable and compe��ve, but having its soul. On behalf of MIGHT and the Editorial Team, I would like to extend my deepest apprecia�on to every single individual and organisa�on that has directly or indirectly contributed to this inaugural Outlook. Thank you.

Malaysia Smart City Outlook 2021 - 2022 |

Message from Confexhub Group

Datuk Dr. Abdul Aziz S.A. Kadir Chairman Confexhub Group

Paul Yeo Chief Executive Ocer Confexhub Group

Similar to many other ci�es around the world, Malaysian ci�es are experiencing greater challenges as rural-urban migra�on in the country is accelera�ng. The emergence of new technologies has made it possible for ci�es to tackle the many city management challenges, spur economic growth and bring more benefits to society, using new technology-based approaches. While the Government is taking vital steps to modernise regula�ons and develop world-class infrastructures, universal access to high technologies and empowering talents with future skills are equally important to accelerate the smart city development. As the government con�nues to encourage innova�ons in digital technologies and adop�ons of the smart city concept to synergis�cally drive the Malaysian smart city agenda forward, it is recognised that effec�vely implemen�ng the 2019 Malaysia Smart City Framework remains a cri�cal challenge. One of the main issues is the lack of par�cipa�on of technology players. It is with this in mind that Confexhub is joining hands with MIGHT to publish the Malaysia Smart City Outlook 2021-2022 that specifically deliberates on the relevant technology issues in implemen�ng the Malaysia Smart City Framework. The Outlook is conceptualised as a reference for the local government to review their technological challenges and assess their technological needs in implemen�ng smart city ini�a�ves. It also aims to serve as a promo�onal tool for the relevant high technology players to capture the immense business opportuni�es that are set to emerge with the implementa�on of smart ci�es in the country. We hope this publica�on would bring value to all smart city stakeholders in building a sustainable and resilient Malaysia.

Today, there are many discussions, blueprints and guidelines on the issue of smart ci�es being published globally and locally. Some of these are from the perspec�ve of policy, offering strategies of best prac�ces that eliminate other different determinants surrounding smart city development. In order for the government to effec�vely provide quality services to ci�zens, governments need to be able to recognise their own challenges and consider different factors in implemen�ng smart ini�a�ves, because smart city development involves not only suppor�ve policies, but also includes other complex elements. In this context, it is important to look at the variety of factors that influence the development of smart ci�es and explore poten�al priori�es befi�ng our very own desirable smart city outcomes through a comparison of the strategies. Therefore, this publica�on examines the challenges that specifically impact our local smart city ini�a�ves, reviews the progress of our current development status, analyses the per�nent factors needing focus, and lastly, recommends ac�onable plans and implementa�on mechanism that serve as a ‘roadmap’ for not only municipali�es, but also industries and ins�tu�ons. This would help to develop and implement prac�cal and sustainable smart city solu�ons that would meet our local needs and challenges. It is our hope that our readers, in par�cular local authori�es and technology providers, will be enlightened by the opportuni�es presented by our na�onal smart city ini�a�ves; thereby start taking steps to par�cipate and move forward on the right track. It is hoped that along the way, these can bring about fresh changes for improvements and efficacy in smart city development in the country.

VII | Malaysia Smart City Outlook 2021 - 2022

THOUGHT LEADERS’ INSIGHTS

VIII Malaysia Smart City Outlook 2021 - 2022 |

YBhg. Datuk Zainal Abidin Bin Abu Hassan

Secretary General Ministry of Housing & Local Government

KPKT’s significant Smart City milestones Based on our data profiling, 1,912 ini�a�ves have been implemented. We have launched ‘I-tegur’, an online public complaint management system and PBT payment portal for local authori�es. We also collaborated with countries under the ambit of the Asean Smart Ci�es Network. For example, Dewan Bandaraya Kota Kinabalu has undertaken studies on smart new township with Korea’s Ministry of Land, Infrastructure and Transport. Suppor�ng technology-driven solu�ons During the early days of the pandemic, an e-commerce pla�ormwas launched by Majlis Perbandaran Klang. They created this themselves at low-cost. This has helped small local entrepreneurs to market and deliver their products as the pla�orm links them to customers. So, those affected by the pandemic see their income increase by threefold. We support this kind of ini�a�ves.

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Encouraging technology adop�on by municipali�es We have 154 PBTs with different levels of capacity. Our profiling helps to evaluate individual readiness and determine each PBT’s priori�es yearly. We train and capacity-build those new to Smart City. State and local governments are encouraged to develop their smart city road maps and blueprints. We use available budget to align priori�es so that smart city components will be the main agenda for PBTs.

YBrs. Dr Raslan Bin Ahmad, FASc. Senior Vice President Malaysian Industry-Government Group for High Technology (MIGHT)

Strengthening the Smart City agenda We have always ensured our partners share a common agenda to help the country transform into a smart na�on. Through the Malaysia Smart City Alliance and the Word Urban Forum in 2018, we provided a pla�orm for smart city stakeholders to share, exchange knowledge and project solu�ons, involving also interna�onal players such as the Global Federa�on for Compe��ve Council and the Global Futures Group. Challenges and opportuni�es Through a series of events, we have raised awareness on the challenges and opportuni�es of smart city development, such as funding, infrastructure, regulatory and talent issues and technical adop�on. With UNIDO and the World Bank, we facilitated capacity-building training for local authori�es to equip themselves for Smart City implementa�on, exploring alterna�ve financing models to help strengthen their capacity through Public Private Partnerships.

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MIGHT’ s role in the Malaysian Smart City agenda It started in 2010 when MIGHT was the Secretariat for the Global Science and Innova�on Advisory Council (GSIAC). This addressed urban and rural community issues, looking at digital and bio-economy as well as human capacity-building. Star�ng from the GSIAC, we began bringing in key smart city stakeholders, including industry players, technology providers and the state and local government to plan, implement and monitor aspects of sustainable ci�es and communi�es.

XI | Malaysia Smart City Outlook 2021 - 2022

YAB. Tuan Chow Kon Yeow

Chief Minister of Penang

Significant ini�a�ves We launched the cashless ini�a�ve in collabora�on with banking and non-banking ins�tu�ons to migrate to e-payment in public markets. 1,507 merchants have given their support. Covid-19 has also accelerated the process, driving e-commerce and cashless payment beyond our imagina�on. Penang’s Smart City vision As we embark on this smart city journey, we will see more efficiency. We have Smart Government and Smart Economy, because of digitalisa�on and IoT. This will provide opportuni�es for industries to upscale technologically. Community Engagement Stakeholders’ engagement is very important. Without community par�cipa�on, any smart city ini�a�ves will not be successful, because ul�mately it is for their benefit. I think today we have 73 smart city ini�a�ves to engage communi�es, to let them know how they can play a role in making smart city a success.

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Key priori�es for Penang smart city development The manufacturing and service sectors are Penang’s twin engine of growth. We are strengthening these, including agriculture and tourism, in line with the digitalisa�on era. Smart city ini�a�ves are an important part of Penang’s future, as indicated in the Penang 2030 Vision. We have established a Smart Delivery Unit and want to ensure our infrastructure is ready for the next wave of digitalisa�on.

YAB. Datuk Seri Utama Haji Sulaiman Bin Md. Ali Chief Minister of Melaka

Economic Planning Unit (UPEN) and the State Monitoring and Implementa�on Office (MIMO). Strengthening Melaka’s mari�me ac�vi�es, we aim to promote economic diversity. The establishment of the Melaka Waterfront Economic Zone (M-WEZ) has seen infrastructural developments which include Menara Telekomunikasi, a Data Centre and Melaka’s Smart and Virtual City as well as the 5G Projek Perin�s. Smart Melaka & Smart Grid Technology Digital Melaka, the fourth flagship, brings smart applica�ons and digital content (Smart Melaka) and smart governance to the forefront of Melaka’s development. Melaka is a pioneer in smart grid technology, spearheading its high-tech city concept. The city has been selected for the smart grid demonstra�on project by Global Environment Facility (GEF) and the United Na�ons Industrial Development Organisa�on. This will transform Melaka into a sustainable city, with greater reduc�on in greenhouse emissions and increase in renewable energy, benefi�ng 930,000 people. We are on to a good start and will con�nue to improve.

Melaka’s Strategic Plans for the Future The Melakaku Maju Jaya Strategic Plan 2035 (PMSJ 2035) was launched on 1st July 2020 as a strategic, holis�c and comprehensive ac�on plan that takes Melaka towards the next 15 years. In line with the UN Sustainable Development Goals, the Plan will be inclusive, focussing on the environment and community needs so that “No One Is Le� Behind”. Eight flagships The eight flagships driving the state’s integrated development run in collabora�on with the State

Malaysia Smart City Outlook 2021 - 2022 |

YBrs. Dr. Zaidi Bin Razak

General Manager Sarawak Mul�media Authority (SMA)

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Technology adop�on and public engagement Smart city is about crea�ng a new civilisa�on. There is always resistance to new technology but understanding people’s needs is crucial. For example, when we introduced Smart Farming to rural communi�es, we help people see its benefits through the Sarawak Pay online. They register for it, using the Sarawak ID. More than eight hundred thousand Sarawakians hold the Sarawak ID. This is how we respond to ci�zens’ needs through technology. Digital powerhouse We aim to be a digital power house. It means crea�ng talents and pushing the boundaries for digital technology. Through our partnerships, we train graduates via our digital innova�on hubs. We have also created the ‘open lab’ concept, which provides research and tes�ng facili�es for our partners. And, as we engage with agencies, we help match needs, skills and technologies across industries.

Ge�ng Sarawak into the digital era Our star�ng point is inves�ng in digital infrastructure. Without it, there is no smart city. Our State Integrated Opera�ons Centre, now nearing comple�on, will be a command centre, colla�ng informa�on and handling more than 100 e-government services. We have also improved efficiency through Talikhidmat, a smart digital pla�orm connec�ng ci�zens to the government via Ar�ficial Intelligence and Big Data Analysis.

YBhg. Datuk Ir. Khalilur Rahman Ebrahim

Execu�ve Chairman System Consultancy Services Sdn Bhd

now we have progressed technologically, deploying such things as Smart Grid and Ar�ficial Intelligence. We need an integra�on of these services in order to make smart city happen. Targets and challenges Data availability and access affect smart city development. Broadband is the third u�lity. Without it, we cannot deliver the data to solve problems. A good example is traffic management in ci�es. This requires real �me data, deploying high resolu�on cameras to understand traffic flow and analysing pa�erns. Ar�ficial intelligence also comes into it. However, if the camera quality is not good and data is very slow, you cannot achieve this. Smart city development requires collabora�on between ministries and industries, working towards achieving the development targets. Of course things are improving. We see progress, but there is more room for improvements. Now, we are probably 3 out of 5. I’m really looking forward to 5G.

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Technological priori�es of smart city Smart city is a very exci�ng concept. Industries play an important role in delivering its objec�ves. Telecommunica�on infrastructures and data analysis are one of the most fundamental aspects of smart city development. Data capability, the bandwidth of data and reliability of the data services are priori�es that need to be cleared of any stumbling blocks. We started with renewable energy, green building and

XI | Malaysia Smart City Outlook 2021 - 2022

Dato’ P’ng Soo Hong Vice President of Manufacturing Opera�ons and Managing Director First Solar Malaysia Sdn. Bhd.

We have improved accessibility to medical healthcare for our community by introducing the tele-medicine service at our Sunway Medical Centre. Urban farming for sustainable living Our FutureX Farm aims to meet the needs of society, because people are more conscious about climate change today. We coined the concept ‘grow-ners’ - grower and owners, leveraging technology to promote zero wastage. This is cri�cal for the success of a liveable, sustainable city. Smart City innova�ons It is very important to develop solu�ons for the world. Our i-lab, the innova�on lab, is where young people design and develop apps that make life more convenient for the consumer. This is the future. Smart city applica�ons is an industry that will con�nue to grow. equa�on is needed to give importance to renewable energy. The lack of func�oning ins�tu�onal network on renewable energy could be overcome by encouraging joint-effort between government agencies and private ins�tu�ons in order to explore the technical and commercial viability of energy genera�on from renewable resources. Given today’s scenario whereby almost all balance of system (BOS) are imported from overseas, enabling the localisa�on of BOS will create more jobs in the manufacturing sector. Renewable energy projects generally face difficulty in ge�ng financing and loan approval due to the high risk involved and also the lack of technical knowledge on the part of the financiers. However, in recent years, financial ins�tu�ons are more suppor�ve in providing loan to support green energy projects. Awareness There is a lack of informa�on and awareness on the benefits of renewable energy. There are waivers and allowances made available but, not many are aware of the special incen�ves and huge savings that could be generated from the feed-in-tariff mechanism. There is a clear need for government agencies and more channels to improve dissemina�on of informa�on to surge awareness in embracing the sustainable energy agenda.

The Solar industry’s role in smart city Solar energy is the cleanest energy that produces the least carbon emissions into the environment and helps slow climate change. A smart city in which energy is generated by renewable energy also enables jobs crea�on and reduc�on of energy costs for businesses, making it possible for them to channel the cost savings to other areas. The solar industry produces innova�ve solu�ons that can be integrated into an energy management system tomaximise the performance of energy genera�on. Challenges & Improvements Refocusing the energy fuel mix in the country’s energy

Ong Pang Yen Execu�ve Officer, Chairman’s Office Sunway Berhad

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Smart city from the perspec�ve of a township developer Sunway City KL’s success as a liveable and sustainable city is based on these phrases: ‘Live, learn, work, play in a safe, secure, healthy environment.’ So, ours is an integrated model. Smart city is very much technology-centric. In using technology to serve people’s needs, Sunway adopts a human-centric approach. From our understanding, human-centricity is also in the Smart City Framework. Smart Living is about crea�ng liveable ci�es, improving urban safety, security and healthcare.

XII Malaysia Smart City Outlook 2021 - 2022 |

Honourable Deborah L. Wince-Smith

President & CEO, U.S. Council on Compe��veness, GFCC, Founding Member of MSCA

A balanced smart city development Smart city is a con�nuum because that’s true in many dimensions of life. We need to apply smart thinking and unleash educa�onal poten�al for all. Giving everyone access to this new world is the democra�sa�on of innova�on. We need net equality, providing affordable, secure broadband connec�vity to all. But ensuring security without using authoritarian, an�-human surveillance tools is a challenge. We have challenges and opportuni�es. Collabora�ons, doing things that will be another chapter in the human evolu�on are cri�cal. And this has accelerated during this Covid-19 pandemic. Digital access People have access to roads, water and power. But having access to digital capability is also in the same category now. You can’t be an entrepreneur or func�on in the 21st century if you don’t have those tools. They’re really almost a human right, not a luxury anymore. Accelera�ng the smart city growth One, it’s about engaging people in the prac�cal things that are happening so that there is a greater comfort and interest across society. Two, there is a lot of technology now in Europe, Asia or the United States, that has many solu�ons to transporta�on, healthcare, educa�on and housing. MIGHT has always been good at looking out to the world and seeing what else is going on. And then..the combina�on of working with leaders and the people. You’ve got the poli�cal power, the government’s leadership, you’ve got the corporate power of finance and wealth and you have the people, the workers. You need all three of them to see the benefits. Ways to improve things .. listen to people…do something economically sound and have an environmental, sustainability design included so that the outcome in twenty, thirty years is a nicer life. And climate changes are contained.

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Ini�al thinking behind the smart city agenda in Malaysia At the 2017 Global Innova�on Summit in Kuala Lumpur, Malaysia focussed on sustainable produc�on and how urbanisa�on and ci�es were driving this. To start with, the thinking behind smart city was urbanisa�on, connec�vity, cleaner energy and delivering services to ci�zens, and how ci�es are becoming test beds for transforma�on, embracing compe��veness, innova�veness and sustainability.

Jerry Hultin Co-Founder Malaysia Smart City Alliance

Click or scan here to watch the interview

Malaysia’s poten�al in smart dity development In Malaysia, you have a government and agencies like MIGHT that are focussed on innova�on. Ci�es are one of the places to do this. You’ve already created Cyberjaya, Putrajaya and Johor Iskandar. It showed capacity to imagine where nothing exists and create something new and be�er.

XIII | Malaysia Smart City Outlook 2021 - 2022

Solution Provider's Insight

Becoming a Smart City Smart City Technologies

For the past decade, becoming a smart city has been the main goals for government globally in their urbaniza�on journey. The mission for the smart city ini�a�ve is to leverage on technologies that lead to smart outcomes – economic growth and quality of life of ci�zens. The key technologies that have been harnessed in smart city development include 5G, Cloud, AI and Internet of Things (IoT). The growing number of IoT devices deployed across all parts of the city has created substan�al volumes of smart data that has played an important role in the success of the smart ci�es. With the massive data, an essen�al element of a smart city is analy�cs. It becomes cri�cally important that the city establishes a strong analy�cs backbone – a core analy�cs-driven architecture with edge intelligence as the founda�on data framework for a smart city.

Consultative Approach for Smart Cities

The smart city analy�cal pla�orm involves collec�ng data, analysing data and using data to drive city service improvement. The cri�cal aspect will be the outcome-based approach, which helps ci�es focus efforts on tangible deliverable outcomes – achieving improved ci�zen sa�sfac�on, opera�onal efficiency, sustainability and economic growth, and to develop the necessary infrastructure and services. Data analy�cs provide the insight for enabling a fast and efficient decision support system for the city. For a successful smart city implementa�on, it is cri�cal for the decision maker to adopt a ‘Think Big and Start with Focus’ approach.

The decision maker needs to plan for an environment that can cater to government requirements. While adop�ng the think big approach, it is cri�cal that the decision maker focuses on immediate use cases that are relevant to the ci�zens. The other considera�on for the decision maker is to plan for the evolu�on of the smart city – to look at moving from the enabling stage of smart ci�es, into connec�ng the agencies across the smart ci�es and ul�mately extending to co-partnership with business and ci�zen for co-innova�on ac�vi�es. With SAS IoT enablement technologies, ci�es are equipped to understand what city- and ci�zen-generated data mean in the context of city goals, make be�er-informed, accurate and �mely decisions for enhanced ci�zen engagement, deliver service responsiveness, and ensure opera�onal excellence. can improve the efficiency of city opera�ons, increase security, foster economic growth, and enhance a city’s ability to respond to unplanned events. Modern informa�on and communica�ons technology enable people to easily access city services and informa�on any�me and anywhere in the city, allowing for be�er ci�zen par�cipa�on and improving two-way communica�on between ci�zens and their governments.

Through the power of advanced IoT analy�cs with embedded AI and machine learning capabili�es, SAS enables ci�es to deliver essen�al services, security and social protec�on. SAS drives value across the smart ci�es’ analy�cs life cycle by mining and analysing IoT data where it lives – edge devices, in the fog or in the cloud. SAS Technologies for Smart Cities

Intel sees a world where a Smart City is enabled to combine, analyze, and share disparate data sets—captured by connected people, smart devices, the end-to-end data infrastructure and city services—and uses the informa�on to create value for city leaders, planners, and ci�zens alike. By using technology to produce data-driven insights, city leaders can advance their ini�a�ves, and urban planners Intel Smart City framework

XIV Malaysia Smart City Outlook 2021 - 2022 |

Potential Use Cases for Smart Cities

With the proper vision and support along with a flexible analy�cal framework that can expand over �me governments can establish a strong founda�on for both short and longterm smart city ini�a�ves.

SAS and Intel solu�ons for Smart Ci�es can help enhance delivery of public services and improve engagement with ci�zens – from managing conges�on during peak hours, to op�mising energy systems in a building, to ensuring public safety and more.

Smart Transportation

Building and energy systems op�mise the demand and supply of a city’s energy infrastructure. Solu�ons in this service area monitor a variety of systems from the edge. They provide data to applica�ons and analy�cs tools to automate, monitor and control energy consump�on. Buildings and Energy

Transporta�on Services include a wide range of public transit and traffic management services such as traffic management, intelligent transporta�on system planning and more.

Ci�es provide ci�zens with essen�al public safety and security services to ensure responsive police, fire and emergency medical teams. The solu�on includes security monitoring and crisis management. Public Safety and Security

Disease Management, Healthcare asset op�misa�on and more. Healthcare

Solving Flooding at Cary Town with IoT Analytics

Stormwater, which runs off impervious surfaces like roads,parking lots, sidewalks and buildings, is a key ini�a�ve for the Cary town, USA. Tradi�onally, Cary’s response to flooding was manual and reac�ve. The Town of Cary, which is viewed as a leader in innova�ve city solu�ons, have been using smart technology and data to op�mise city opera�ons and improve the quality of life. The first steps for the collabora�on is to have data from various systems unified in one place for a holis�c view. The partnership decided to build on the cloud-first strategy, which enables folks in the field to have �mely informa�on. Besides, the cloud approach allows architectural changes quickly and easily. The Stormwater Division, relies on SAS Analy�cs for IoT on SAS Viya to manage the data received at the edge. The data received includes data from solar-powered, cellular-enabled sensors that measures water height and depth, current flow and rainfall. Data from the sensors is uploaded to the cloud and combined with weather data. The team can then analyse the data and share informa�on with other departments, such as Public Works, Public Safety and Informa�on Technology. Using the sensors, Azure Maps Weather forecast data and SAS Event Stream Processing , the town expects to increase situa�onal awareness of rising stream levels,

be�er predict where flooding might occur, deliver advanced warnings and improve emergency response through automa�on. With predic�ve analy�cs , the Town of Cary can go beyond learning what happened before – and why – to discovering insights that will help it be�er prepare for future flooding events. Staff members can use data, sta�s�cal algorithms and machine learning techniques to iden�fy the likelihood of future outcomes based on the data, and send out alerts in advance. Addi�onally, SAS Visual Analy�cs provides the town with an interac�ve dashboard, reports, business intelligence and analy�cs – combining tradi�onal data with loca�on data for analysis in a geographical context. Users who are out in the field have the ability to access the stormwater IoT dashboard from a mobile device. The informa�on they need is at their finger�ps, even when they’re not in the office. With reliable data streaming in, the Town of Cary can take steps to be�er predict the actual impacts of flooding. As various amounts of rain fall in different loca�ons, the town can see the �ming in which houses, businesses, roads and other structures will be affected. Modeling can help staff be�er prepare and plan a course of ac�on.

Find out how SAS and Intel can help you build a smart city, step by step. Scan the QR code below. Learn more about SAS Learn more about Intel

SAS Ins�tute

Intel Corpora�on

XV | Malaysia Smart City Outlook 2021 - 2022

Fast Tracking Malaysia's Smart Cities with Advanced Technologies in 2021 Digital Infrastructure Provider's Insight

Industry experts are in accord that the emergence of the Covid-19 pandemic has delivered many sharp lessons including the urgent need to fast track smart city ini�a�ves. Indeed, this Outlook 2021 special edi�on presents a mountain of insights that pushes the smart city concept firmly from the ‘nice to have’ to the ‘must implement today’ for Malaysia. As the bea�ng heart of a smart city is smart data, we will focus on some essen�al perspec�ves to accelerate smart city developments. The current crisis highlights, among others: • Two challenges that must be transformed immediately into opportuni�es - and centre on the flow and handling of data; and Today, governments around the world are playing catch up because most ci�zens are ahead of the digital curve. Malaysians are pioneer internet users as borne out by many regional and global studies. Carried during the pandemic, MCMC's Internet User Survey 2020 recently reconfirmed the up�ck in Malaysia's use of the internet, which is driven significantly by daily usage of mobile apps to carry out life tasks, such as parking (mul�ple parking apps including KL's JomParking, E Smart Park, Flexi Park, etc), checking in for errands during the pandemic (MySejahtera), banking & digital payments (e.g.TouchnGo), work, social interac�on, and eCommerce in all its forms. Today, 88.7% of the popula�on are internet users with smartphones reaching near-satura�on usage level at 98.7% in 2020. Immediate Steps

•

The vital need to build cohesive connec�ons between advanced technologies, relevant culture change, and administra�on processes in order to heighten Malaysia's economic empowerment, environmental sustainability, and social re-engineering to meet the demands of the 4th Industrial Revolu�on era.

As envisaged by Malaysia’s Smart City Framework under the 12th Malaysia Plan 2021-2025, digital transforma�on is a vital catalyst to poten�se Malaysia's recovery efforts and enhance the quality and safety of life in a rapidly shi�ing world.

Currently, many apps overlap to carry out common tasks, which is reflected in another major challenge - a stumbling block facing both public and private sectors globally. Data silos are collec�ons of informa�on o�en accessible by only one group, which grossly hampers sharing and decision-making. Though centralisa�on is difficult due to concerns such as privacy, data sovereignty, and data exis�ng in varying states of quality, a move to data lakes would help to start addressing this block – providing informed data and insights for be�er decision making. The pandemic has priori�sed unlocking digital poten�al especially arising from the phenomenal growth of devices (the Internet of Things, IoT) in our personal and business lives that are online, connected, and capable of collec�ng and sharing data, ubiquitously called the new oil and regarded as a key asset in today's world.

Smart ci�es, also known as SCC or Smart and Connected Communi�es, can provide essen�al infrastructural support for the deployment of advanced analy�cs and connected solu�ons. Digital technologies that help to collect, process and act on real �me data include essen�al jigsaw pieces such as IoT and Ar�ficial Intelligence (AI), all of which ride on cloud compu�ng - a pla�orm that has proven to be a lifeline during the current crisis, enabling us to connect through videoconferencing apps and remote access systems. 5G technology presents another avenue of hyper connec�vity especially in areas previously difficult to serve. And the future holds capacity building for autonomous vehicles and the 'next normal'. Technology Imperatives

At the beginning of 2020, the world saw a series of public-private collabora�ons in Malaysia with the sanc�on of the government included demonstra�ons of large-scale use cases. A confluence of technologies demonstrated by real-�me projects placed in parts of the island archipelago of Langkawi could easily be viewed from the TMONE 5G Command Centre (5GCC) built on an open, sharing model to enable full collabora�on into the future. The use of AI smart cameras, community alert bu�ons, geoloca�on apps, My Smart City mobile app, smart helmets and other solu�ons - powered by real-�me data analy�cs - demonstrated mul�ple use cases spanning smart city, smart tourism, smart traffic smart agriculture, as well as crime preven�on and ci�zen safety.

XVI Malaysia Smart City Outlook 2021 - 2022 |

Smart city technology is enhancing safety, reducing costs, building resiliency, providing innova�ve new services, and generally improving living condi�ons, as evidenced by analysts such as McKinsey Global Ins�tute projects which show that moving to the smart city concept is reducing fatali�es by 8–10 percent, accelera�ng emergency response �mes by 20–35 percent, saving average commutes by 15–20 percent, lowering disease burden by 8–15 percent, and cu�ng greenhouse gas emissions by 10–15 percent, among other posi�ve outcomes. With the aim of becoming a Vibrant City by 2030, Majlis Perbandaran Subang Jaya (MPSJ) is another Malaysian Build a Seamless Future

example of smart city ini�a�ve to enrich community life by u�lising advanced technologies to deliver smart services to people in SS15 Subang Jaya. Some would say that investment needed to develop a smart city would be he�y. On the contrary, a smart city is a city that intui�vely adapts and responds to the needs of its Rakyat. The needs of the Rakyat come first as technology is merely the enabler to address that need. Its is not paramount that everything within the city be made smart, for the smart city technology to be sustainable, emphasis should be made on strategic touchpoints of everyday life. Sustainability of a smart city anchors on needs and inclusion of surrounding stakeholders.

Power of Partnerships

Given the prevailing high failure rate of projects - a PwC/Gallup study of more 10,640 projects found only 2.5% of companies met their original goals while failed IT projects cost the US$150 to 150B in lost revenue and produc�vity in the US - we must not forget that for every step of a project demands an integrated holis�c approach. The glue that connects and holds together transforma�onal drivers - such as strategic vision, planning, communica�on, culture change, digital technologies - is the right array of talent and exper�se in a highly collabora�ve partnership - o�en referred to as professional services. In 2021, Malaysia's public authori�es are now ideally placed to refresh and fast track smart city ini�a�ves with digital TM ONE is paving the road ahead with leading digital technologies, including connec�vity, cloud, IoT, mobility, analy�cs, and AI, combined with collabora�ve exper�se, to help accelerate your transforma�on and growth. Join us and immerse yourself with TM ONE’s end-to-end solu�ons by scanning the QR code.

technologies to upscale service levels, ci�zen well-being, and especially important at this �me – to forge the space for sustainable growth and development. The growing popula�on and urbanisa�on trend require local authori�es to rethink how they serve the ci�zens. Everyone from the private to the public sector and ordinary people, has a role to play. Digital technologies such as cloud, Internet of Things (IoT) and Ar�ficial Intelligence (AI) are the backbones for ci�es na�onwide to implement solu�ons that make a city smart. Real �me data collected from millions of devices and sensors can be computed and analysed at ultra fast speed to generate valuable insights. These insights can in turn be used to formulate policies and ac�on plans to improve the ci�zen's quality of lives.

TM ONE www.tmone.com.my

XVII | Malaysia Smart City Outlook 2021 - 2022

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