Malaysia’s Initiatives in Smart Government
As indicated in the diagram below, Malaysia’s move towards smart governance started off with the government developing a more ci�zen-centric approach, ini�ally embarking on an open data journey in 2014. Today, Smart Government has evolved to provide much-improved connec�vity that
radically changes the way services are being delivered. The introduc�on of e-governance and the ongoing technological upgrade of administra�ve systems and key public services have provided more opportuni�es for the public to connect with the government. It has also resulted in speedier transac�ons.
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2 3 4 5
Open Data, Open Government • Promote open data and open government prac�ces • Improve disclosure and open data e-government services • Create open source compu�ng pla�orms to promote
Citizen-Centric Governance • Advocates ci�zen-centric digital services • Boosts digital
Respons Rakyat (RR2.0) • Enables the public to connect with 460 government agencies, comprising 25 ministries, 257 federal agencies, 13 state secretary offices, 149 local authori�es and 16 u�lity companies using the 'Response Rakyat 2.0' App
e-Government
Gov 2.0
• Transforms
• 87.5% of
administra�ve processes and service delivery through adop�on of ICT and Mul�media;
government services are available online • Relies on the adop�on and efficacy of high technologies • Ensures ‘high quality e-government services, delivering
delivery and opera�ons of basic services online
• Automa�on of key public services and exis�ng administra�ve processes • Provides ease and speedy transac�ons for all par�es through e-payment, e-procurement and e-courts
• Digitally
empowering ci�zens through strengthening the technological capabili�es of the public sector
convenience and efficiency to users, an�cipa�ng
transparency and efficiency
needs and enhancing customer experience • Improve public service efficiency,
enabling quicker and wider access to informa�on
digital par�cipa�on and smart communi�es. Accordingly, the government also con�nues to work towards narrowing the digital gap, boos�ng digital delivery across the country and promo�ng digital literacy through IT training programmes. The involvement of the private sectors including Fusionex, Sunway Berhad and TMOne, just to name a few, has also strengthed the smart government ini�a�ves in Malaysia.
The Na�onal Policy on Industry 4.0 (IR 4.0) has resulted in the high adop�on of technologies in Malaysia’s Smart Government. As demonstrated above, ini�a�ves aimed at facilita�ng and simplifying access for engagement between the public sector, businesses and ci�zens, have been put in place to ensure that the benefits delivered by digital processes built within the Smart Government are immense. Increasingly, e-government services are being used by Malaysian internet users, paving the way towards crea�ng wider
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| Malaysia Smart City Outlook 2021 - 2022
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