Where We Are Heading Developed countries have been crea�ng their infrastructure on the basis of smart governance and sustainable development for more than a decade now. The developing world is not far behind either. As ci�es are developed on the basis of the smart city model, governments across all regions are using e-governance to
strengthen democracy, ci�zen par�cipa�on and public welfare. The aim of smart or e-governance is to make the system more transparent and ci�zens more informed. Government informa�on will no longer be a repository of a few public officials or servants but is accessible by all sec�ons of society.
Government-To-Ci�zen (G2C) Smart Transac�ons • Opens the door for a transparent and secure method to provide ci�zens with public services in ci�es. • Simplifies the access for engagement between local authori�es and ci�zens on issues regarding taxes, licences and documenta�on. • Provides digital, transparent and personalised experience using blockchain, smart contracts, smart communica�ons, data encryp�on, and other technology advancements for the government. • Leverages blockchain technology and smart contracts to create digital marketplaces for ci�zens to self-serve and manage government-granted en�tlements like permits, licences, and vouchers, as well as streamline the opera�on of patent registra�ons and distributed exchange pla�orms.
Civic Engagement Pla�orm • Allows sharing of ideas and sugges�ons between ci�zens and the government regarding upcoming and poten�al projects in ci�es. • Digital communica�on methods help authori�es reach a wider and more diverse group of smart ci�zens. • Connects local governments with their ci�zens to make collabora�ve decisions. So�ware features include city-led discussions, debates, real-�me tracking, iden�fying their most ac�ve members, crowdsourcing ideas and enabling mul�-level administra�on.
Addressing Ci�zen Grievances • Using smartphone applica�ons, ci�zens now have the opportunity to report public service issues, while providing evidence in the form of photos or other media files. • These applica�ons ac�vate the device’s GPS loca�on for efficient rou�ng of the required staff and management of the reported issues in one pla�orm. • A cloud-based civic assistance so�ware allows ci�zens to report issues using a mobile applica�on, a social media agent or through Short Messaging Services (SMS). • Grievances are visualised on a map for both ci�zens as well as for operators. • Use of Ar�ficial Intelligence to manage the most commonly reported non-emergency requests. • Detects duplicate incidents and automa�cally priori�ses requests based on various factors such as the loca�on, the scope of grievance and the availability of staff.
IoT For City Infrastructure Management • Several data sources, such as �cket sales of public transport systems, tax data, police reports, and sensors on roads and buildings which are con�nuously collected for further analysis. • Internet of things city infrastructure pla�orms work to reveal pa�erns of interac�on between ci�zens and infrastructure for further smart management, for example, in handling lesser-used city spaces or by crea�ng traffic management or energy consump�on policies. • IoT pla�orm will transform raw data from smart city sensors and controllers into real-�me streaming API, u�lising edge compu�ng with a “store-then-analyse” architecture to ensure high-speed and improved efficiency in data management for making important decisions regarding the city.
Online Vo�ng System • Shi�ing to online vo�ng pla�orms allows for expanding the voter base while ge�ng ci�zens more involved in decision-making processes regarding any new policies. • Web and mobile vo�ng applica�ons provide intui�ve interfaces with projects descrip�ons, details, and instruc�ons. • Increase voter turnout as ci�zens can cast votes from the convenience of their home or office. • Blockchain-enabled vo�ng technology will significantly cut the chance of manipula�ng the results for any vote and ensures that all votes are cast anonymously to ensure voter privacy.
Malaysia Smart City Outlook 2021 - 2022 | 17
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