Worldwide, governments are embracing new and emerging technologies to improve administra�on, governance and public service delivery. Shenzhen, Seoul, Jakarta and Copenhagen are among some of the progressive ci�es that have established a wide-range of Global Practices
integra�ve technologies to offer seamless online services and promote efficiency and transparency. These examples provide some innova�ve ideas for adop�on in Malaysia’s Smart Government.
Shenzhen
Seoul
Central Command Centre An integra�ve data source from across all municipali�es in real �me. As the heart of the smart city nervous system, it receives real-�me data on public traffic, emergency management and public security and displays it on the ‘Smart City Brain’ for fast and informed decisions. The data enables proper planning and construc�on of essen�al services, understanding causes and effects through Big Data analysis of urban sta�s�cs.
Open Data Plaza A website for ci�zens to use public data to enhance public interest, efficiency, and transparency. The website provides more than 2,600 types of services and 1,500 datasets from 10 different fields that include traffic flow, air quality, and city management. The site is linked to over one hundred mobile applica�ons.
Jakarta
Copenhagen
Smart City Portal A website that provides data and informa�on to the public to meet the governance-transparency goal by concentra�ng and integra�ng all data in one place. This is a big data hub that integrates informa�on from the ci�zens i.e., feedback applica�on and social networks as well as government services such as transporta�on, healthcare, water distribu�on, and other services. The site u�lises Informa�on and Communica�on Technology (ICT) to iden�fy, understand and control various resources in the city more effec�vely and efficiently. This is to maximises public services, providing solu�ons as well as suppor�ng sustainable development.
Digital IDs - NemID To interact with the government, banks and private sector across a wide range of services. Digital Post A government-provided digital le�er box that enables be�er communica�on between public agencies, involving the state and ci�zens. City Data Exchange A private-public collabora�on for sharing a broad range of data between all users in a city. A shared data hub to foster innova�on and inspire new thinking and s�mulate business ac�vi�es. Open Data DK An associa�on that makes government data open and available for ci�zens and businesses to improve transparency in public administra�on. It contains informa�on on infrastructure, traffic, cultural events and much more.
As Malaysia’s Smart Governments move towards expanding its e-government and related online services, there are a number of state-of-the-art ini ti a ti ves than can improve the quality of public service further. A central command centre, receiving
and analysing real- ti me data on anything from traffic to security management could provide solu ti ons for ci ti es struggling with conges ti on and rising crime, making them more a tt rac ti ve to live and work in.
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| Malaysia Smart City Outlook 2021 - 2022
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