PATIENTS TRIAL A NEW ARRIVAL SYSTEM A new program designed to improve patient flow is being piloted in the Bernard Curran Rehabilitation Unit, the first of its kind within the Northern Sydney Local Health District. The redevelopment has created an opportunity to build an integrated outpatient service, centrally managed from a common reception desk near the new entrance foyer of the hospital. The Patient Queue Management System (PQMS) pilot, which was implemented recently, will allow the system to be tried and tested prior to the move to the new building. Patient arrival kiosks and calling screens will be installed and a new application will be used by clinicians and clerical staff to manage the patient journey. Patients with pre-booked appointments will register their arrival and confirm their details using the touchscreen on the patient arrival kiosk. A ticket will be produced with the patient’s appointment times and clinician details. Patients can also opt to receive updates regarding their appointment via SMS. The patient may choose to stay in the waiting room or wait elsewhere and return when they are called back to the clinic.
option to enjoy the retail space, florist & coffee shop while they wait for their appoinment in the new building. Wayfinding will be available on the arrival kiosk to help patients navigate through the new facility. Patients will also have the ability to provide feedback of their visit at the kiosk. The kiosk has been programed with the top five languages for the Hornsby Ku-ring-gai area as identified through NSW Census data.
When the redevelopment is completed patients will have the
TIME CAPSULE UNEARTHED A time capsule from the 1930s has been unearthed. The glimpse into the past was found when building 2 was demolished to make way for the Stage 2 redevelopment. Inside the capsule were floor plans of the original hospital, six annual reports and two newspapers dated 8 December 1932. Redevelopment Transition Manager Adrienne Stern said the capsule was placed in copper guttering and attached to the plaque that was laid on 10 December 1932 by Minister for Health and Secretary for Public Works, Reginald Weaver. “It is a wonderful find especially as we are building a hospital for the future,” Ms Stern said. The redevelopment team is looking to place the contents of the time capsule into a box frame for display in the new building.
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HKH STAGE 2 REDEVELOPMENT COMMUNITY NEWS | ISSUE 7| JULY 2020
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