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More recognition: Payroll isn’t just a back- office function, it’s a critical part of every organisation. It’s time payroll professionals were given the credit they deserve. Some options are from a simple “Thank You” to offers of (insert preferred brand-named car here) would all be acceptable. (Disclaimer: subject to company policy of gifts received). Better Timing: Payroll can’t process what it doesn’t know, if a new starter or pay rise isn’t communicated, it won’t get paid. If the deadline is the 15th, that’s not the 21st! The deadline should be the 10th, but they stretch it to the 15th to be accommodating. Hint: Let’s set realistic expectations and hit them. Better support systems: Payroll shouldn’t rest on one or two individuals. Cross-training, system backups, and robust processes should be in place to ensure coverage. Hint: ask them what they need!
A culture shift: Employees and
Technology that works: Automation can help, but only if it’s implemented effectively. Payroll professionals need the right tools, not just new tech for the sake of it. Nudge: involve payroll people in the buying decision.
leadership alike need to understand that payroll professionals are human too. The expectation that they’ll work through medical emergencies or family crises must end. This one should be self- explanatory right?!
Remember - We Want to Hear Your Story The stories we’ve shared are extreme, but they aren’t rare. If you work in payroll, you probably have a story just like these. Maybe not a hospital visit, but a time you pulled off the impossible to make sure people got paid. Thank you to everyone who has contributed stories, it’s been eye-opening! If you’d like to share your experience, get in touch. Let’s show the world what payroll really looks like. Send your stories confidentially to helen.dooley@crpayrollsolutions.com Let’s shine a light on the people who keep the wheels turning and the payslips rolling. Because payroll is never just numbers - it’s the people behind them who make it work.
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GLOBAL PAYROLL MAGAZINE ISSUE 9
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