Welcome to
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Before we start... Welcome to our Team!
We are so pleased you have joined us ! We ’ re excited for you to share your strengths and talents with our teams at The Bainbridge Companies !
Our core values are passion with fun , consistency , relationships built on trust , personal touches , and innovation , Help us live these out loud !
You are an integral part of a company that cares deeply about its ’ residents and team members . In turn , it ’ s an honor to become a part of one of the most important and impactful decisions a person can make : choosing their home . Your impact will be remembered by so many : helping them find their first place after college ; providing a baby ’ s first room ; and toasting with them on new jobs . You are part of the best things in their life . You . Your purpose impacts so . many . lives !
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Where do I Begin
Communication Platforms Login ’ s are provided by your Supervisor
Your supervisor should have provided you with your credentials to access your Bainbridge Email ( Microsoft Outlook ).
These credentials are used for all Microsoft apps , including : Email in Outlook Calendar Tasks
Contacts Note-taking Journal logging, Web browsing, and more!
For office team members : your Impact Mentorship will take place here . Teams is our platform for chat , videoconference ,
S tore files and application integration . You can use Teams to communicate with any member of our organization with a Bainbridge email .
This is where you can save files to the cloud and share them with other team members .
Please select the email template icon to open the email signature guideline . Please use this guideline to create your email signature .
Email Signature Guide
Grace Hill / TBU Please Note : Grace Hill is a Single Sign on system . If / when people share a computer , they will need to open a “ Private ” or “ Incognito ” window to be able to log in . This is most cases for service team members .
Go to this link . Save the URL ! https :// bainbridge . performancehq . gracehill . com / auth / signin
Step 1 : Select SSO Login
Step 2 : login to your Microsoft account
Step 3 : Start Learning ! Access other apps !
Navigating Grace Hill/ TBU Assignments
Assignments
Assignments can be found under the TBU dashboard or the
“ Assignments ” tab on the left . They are assigned according to the due date . Please keep in mind that a few courses will be due right away . Complete courses by the due to grow your career and make your bonus potential !
Upcoming Instructor - Led Trainings
Also be found on the Dashboard of TBU . These are live classes given to anyone who signs up . Some ILT ’ s are required ( You ’ ll be notified of those ). When you select “ Save ” you will receive an email enrolling you in the class . Download the file in the email to add the class to your Outlook calendar .
Navigating to Bainbridge System Training & Onboarding The purpose of this site is to point you to the training available to you for all systems . This site is not intended to be where you actually complete the training , but where you would go to find out where to go ! Here , y ou will find internal and external training sources . You ' ll find : instructor - led virtual training by our own teams ; in - person classes training within other systems ( such as Yardi classes in Yardi Aspire ); externally offered classes that you can opt into from our vendors ' websites ; and / or virtual instructor - led from the vendor .
Our goal is to help you navigate all of our systems ' training platforms .
In addition to training resources , you will find onboarding checklists , as well as the entire learning plan for each position ( all the eLearning classes they will take during their first year ).
Select the middle icon to visit the site
Leasing & ACM Onboarding Checklist
Service Manager Onboarding Checklist
Bainbridge Best In Class ( BBIC )
Bainbridge Best in Class is offered bi - weekly and gives a great introduction into The Bainbridge Company and the important role you play by joining our team .
Please check the Grace Hill / TBU Calendar for the next session .
For Onsite : Please complete this Product Knowledge Workbook to get familiar with your community & location Select icon here :
You may register on TBU in advance , or Learning & Development will send you a personal invite the day before the class date . You will receive emails detailing how to join the class .
Product Knowledge Workbook
BBIC is a virtual program You ’ ll participate in 1 to 4 sessions , depending on your position .
Day 1 of BBIC : Tuesdays , bi - weekly in the a . m . All Team Members including Corporate attend You ’ ll share your strengths and our purpose together . We ’ ll look at your benefits and how you ’ ll be an important part of our mission , vision and core values . Day 2 of BBIC : Wednesdays , bi - weekly in the a . m . ( same week as Day 1 ) Office Team members only Focused on what sets Bainbridge apart , making us Best in Class . Day 3 of BBIC : Fridays , bi - weekly in the a . m . ( same week as Day 1 ) Continuation of Day 2 with emphasis on sales & luxury . Community Managers attend a separate Community Manager - focused TMI session with Barbara Carrera at a later date . You will be notified by Barbara of the date and time Watch for your email and calendar invite
Keep your eyes out for your BBIC invitation !
Bainbridge Policies / Gracie Policies can be found by selecting the “ Policy ” tab on the left - hand side of Grace Hill / TBU . Use the search bar on the top right to search for a specific policy by using a keyword .
Gracie is a new AI chat feature in Grace Hill / TBU . Use Gracie when searching for policies . You can ask Gracie anything policy - related , and she will filter through all our policies to provide the best answer .
See example to the right :
Impact Mentorship
The Impact Mentorship program was created to give you an experienced Bainbridge team member outside your community to help you learn Bainbridge ’ s software , best practices , and day - to - day activities during your first weeks on the job .
Service Managers are mentored directly by their Community Manager .
The Impact Mentor program is available for the following Bainbridge positions : Leasing Specialist ( 3 Meetings ) Assistant Community Manager ( 3 Meetings ) Community Manager ( 4 Meetings ) Service Manager ( 6 weeks alongside your own Community Manager )
After you have completed your meetings , your Mentor will then remain as a resource to ask questions to and assist you throughout your career with Bainbridge .
Please watch this video to know what to expect:
Bainbridge Style Guide
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Have Questions ? Please send us an email at Training @ BainbridgeRE . com or Message any of us through Teams
Your Learning & Development Team
Krista Washbourne VP of Learning & Development
Matthew Salloway Learning Manager
Trena Thompson Director of Team Compliance
Adrian Daniels Director of Customer Experience
Tasha Scott Compliance Manager
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