HERE’S TO THE START OF SOMETHING GREAT PARTNERSHIP • SOLUTIONS • VALUE • COLLABORATION
A S P E C I A L N O T E
Dear Alpha/Charter Team –
Thank you for choosing APi National Service Group (APi NSG) as your fire and life safety service provider and business partner. We are honored to have the opportunity to work with you. APi NSG combines the personal attention of a small company with the strengths and advantages of a large corporation. Our number one priority is the protection and compliance of your facilities with minimal interruptions to your business. Our family of companies has grown to become one of the largest fire and life safety service providers by delivering exceptional customer service, passing savings on to our customers and capitalizing on our commitment to innovation and technology. We provide inspections and service, along with comprehensive information and data in order to maximize efficiencies, minimize expenses, and help you plan for the future. We look forward to working with you and being the best business partner we can be.
Thank you again for the opportunity to serve you.
Best regards,
Mike Leidholm President and CEO APi National Service Group
C O M P A N Y O V E R V I E W
Just one call or click provides visibility to all your projects at every facility across the country.
APi National Service Group provides fire and life safety system inspections and service for businesses with a regional or national portfolio of properties. Our branch offices span across the United States and Canada, which means you can rely on our expansive geographic coverage and compliance expertise at every one of your facilities. We believe in developing creative solutions to increase the value we provide to our customers. Rather than simply customizing solutions to meet our customer’s needs, we dig a little deeper and develop an integrated, customer-centric program that yields the best solutions and a successful partnership. The APi leadership approach, solid customer relationships, financial strength, and preparation are the keys to our outstanding success. We continue to invest in technology, add profitable businesses to our family, and invest in the development of our employees. Today, the APi Group family is a multi-billion dollar organization with 12,000+ vibrant employees.
Our customer portfolio includes: • Critical Facilities
• Manufacturing Facilities • Medical/Healthcare Facilities • Multi-Family Homes/ Apartment Buildings • Property Management • Retail Stores
• Entertainment Facilities • Government Facilities • Hospitality Facilities • Industrial Facilities
We provide all scopes of work including: • Fire sprinkler systems
• Special hazard systems • Emergency/exit lighting • Backflows
• Fire alarm systems • Fire extinguishers
F A M I L Y T R E E & C O V E R A G E M A P
Technicians servicing your facilities are a part of the APi Group family of companies:
O U R V I S I O N
Core Purpose is our reason for being. Core Values are guiding principles by which we operate.
Core Purpose
We build lasting relationships by providing personal attention to our customers so they can focus on their core business.
Core Values
Creative Solutions
Development
Teamwork
Culture
Developing creative solutions to increase the value we provide our stakeholders
Enriching the lives of our employees through development
Building personal relationships to foster collaboration and teamwork
Fun, adaptable and energetic culture
PERSONAL DEVELOPMENT
O U R T E A M
We are a fun and energetic group of professionals dedicated to providing creative solutions to the fire and life safety industry.
Sales Manager Sales Representatives Sales Admin Technical Advisor Business Development
Marketing Manager Marketing Specialist
Sales
Marketing
Quoting Specialist QA/QC Specialist Application Support Analyst Data Support Specialist Strategic Data Analyst Service Provider Specialist
Implementation Lead National Account Specialists
API NSG TEAM
QUALITY
Implementation
VP of Operations Operations Manager Team Leads Regional Coordinators Operations Admins
Controller Team Lead Accounting Specialists Accounting Admins
Operations
Accounting
C O M M U N I C A T I O N & O P E R A T I O N
We support all of your facilities 24/7/365 by phone or email.
Inspections
We track the inspection schedule for all scopes of work at your facilities throughout the year.
We schedule all inspections in the month they are
Upon arrival and on completion of work, our system is updated and deficiencies are noted.
We send the invoice with supporting documentation for the
A proposal for repairs is provided for any deficiencies found.
due and dispatch technicians to each of your facilities.
completed inspection.
Service
On completion, our work order management system is updated with description of completed service.
We provide an ETA and dispatch a technician to your facility to perform service.
We receive a service request and enter it into our work order management system.
If work cannot be completed during the first trip or within the estimated price, we provide a proposal.
Your team receives an invoice and supporting
documentation for completed service.
COLLABORATION
o v e r A D E C A D E O F P R O G R E S S I O N
2006
2007
2009
APi National Service Group, Inc. is established to serve national account clients.
Relocated from California to Viking/VFP Corporate office in Minnesota with 4 employees.
Relocated with Viking/VFP corporate to a new office location with 6 employees.
2010
2011
2012
With 15 employees, we restructured our team into departments to better serve our customers.
Relocated for the 3rd time to APi Group corporate office in New Brighton, MN.
Restructured our team to create two new departments for a total of five. Received Tony Cherne Award for Learning & Development.
2015
2013
2014
Our self-performance rate increased by 30% from 2010.
Invested in new technology to streamline processes and increase efficiency.
Annual revenue tripled from 2010.
2016
2017
2018
Relocated for the 4th time to new building on APi Group’s headquarter campus. Awarded “101 Best and Brightest Companies to Work For.”
Added national monitoring capabilities. Implemented a new and improved customer portal. Awarded “101 Best and Brightest Companies to Work For” for the 2nd time.
Awarded “101 Best and Brightest Companies to Work For” for the 3rd time. Awarded “Nation’s Best and Brightest in Wellness” Award.
CREATIVE SOLUTIONS
MAIN POINT OF CONTACT (DAY TO DAY) Regional Coordinators | Email: alpha@api-nsg.us | Phone: 888.274.8595 DEDICATED ACCOUNT SPECIALIST Colleen Gould | National Account Specialist | Email: colleen.gould@api-nsg.us ESCALATION POINTS Megan Mullowney | Implementation Lead | Email: megan.mullowney@api-nsg.us Bill Meister | Operations Team Lead, Inspections | Email: bill.meister@api-nsg.us Meghan Conway | Operations Team Lead, Service | Email: meghan.conway@api-nsg.us C O N T A C T I N F O R M A T I O N 24-HOUR CUSTOMER SERVICE | INSPECTIONS & SERVICE
EMERGENCY SERVICE CALLS Please call 888.274.8595 and our after-hours service will dispatch a technician to assist. Examples of fire safety emergencies:
• A leak from fire sprinkler system • Fire alarm sounding full alarm (very loud beeps and flashing lights around site)
• Physical damage to fire sprinkler piping or fire sprinkler head(s) • Fire pump or air compressor continuously running
THE FOLLOWING IS A LIST OF SERVICES WE PROVIDE FOR YOUR FACILITIES:
• Special hazard systems • Fire alarm systems
• Fire sprinkler systems • Fire extinguishers
1200 Old Highway 8 NW | New Brighton, MN 55112 | www.api-nsg.com
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