INTEGRATING QUALITY INTO EVERY STEP A Strategic Priority for Long-Term Success
Gage Repeatability and Reproducibility Testing
O ur customers depend on us to help deliver safe, reliable electricity to homes, businesses, and critical infrastructure, like hospitals and emergency services. They count on our products to perform at the highest levels, which means the quality we deliver isn’t just important — it’s essential. Every detail, every decision, and every improvement we make directly supports the people who rely on us. That’s why we’re strengthening our operations by embedding quality into every step, improving how we manage engineering changes, and investing in problem-solving. These efforts are more than process improvements. They’re how we exceed expectations, earn trust, and fuel S&C’s long-term growth. When we deliver with excellence, we empower our customers — and each other — to succeed. These efforts are taking shape across the organization, starting with how we embed quality into our daily work. QUALITY WHERE IT MATTERS MOST One of the most impactful changes at S&C has been integrating quality and manufacturing engineers directly into each value stream. “Every product line now has dedicated experts focused solely on quality and efficiency from
the inside out,” said Keith Richards, senior vice president of global quality. “Their goal is to make sure every team member knows what good quality looks like — and how to achieve and sustain it.” This structure is already driving results: improved reliability, fewer defects, and better on-time delivery. For example, it has enhanced performance in our EdgeRestore® Underground Distribution Restoration System and VacuFuse® II Self-Resetting Interrupter while reducing rework in Vista® Underground Distribution Switchgear products. That focus on quality is evident in the work of engineers like Ellen Go, quality engineer for lateral automation. “In our EdgeRestore system and VacuFuse II interrupter product lines, we wanted to ensure the data tests we perform are accurate,” said Ellen. Ellen implemented Gage Repeatability and Reproducibility (Gage R&R) testing to evaluate the reliability of measurement systems. “Using Gage R&R, we learned which testing instruments needed to be changed and which ones were accurate,” she said. “As a result, our operators have confidence in the results of the tests they perform to assess product reliability.”
5
Volts & Jolts | Volume 68 | Issue 3
Made with FlippingBook Ebook Creator