Service across the product lifecycle
• Add master PDCs in Asia and Europe • Control lead times with local sourcing to aid sales and margins
• Increase participation in remanufactured and used equipment globally to aid resale value and high margins for Access
• Continue to enhance ClearSky ® network features and release globally • Increase autonomy functions to solve job site problems
2024 Overall NPS Score*
Recognized by customers as the leading brand for customer service
• Expand ClearSky ® network capabilities to enhance digital tools for convenient and rapid service support
* NPS score of +70 denotes world class. Source: internal survey.
Putting the customer at the center of our go-to-market strategy
Made with FlippingBook Annual report maker