Forbes Travel Guide and AAA
• In October received our Forbes QA with score of 82.2 (-2.8% below target) Service 76.8% Facility 97.1% (+3.9%)
• 3 days of on-site learning with Ms. Gina Taylor with 12 Depts. In attendance
• Its Inspector Season!- Now until Jan
KEY AREAS OF FOCUS 1. Guest Name Usage 2. Genuine sense of interest
3. Thoughtfulness and anticipatory service 4. Note worthy or distinctively impressive elements
• AAA (5 Diamond) facilities inspection completed in October with 100% score
24 • Awaiting service inspection for 5 Diamond
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