Discharge Letter (Continued)
2. Right to high quality information and support Wherever you need to go following hospital, the NHS and local authority will do all that they can to help you. They should give you all the information you need to make the best decision. • You should be involved in all decisions about your care and treatment. • You should be informed of where you can access detailed support, advice and advocacy about making a decision, should you wish this support. • You should be provided with high quality information to make a decision about your ongoing care, including: - an understanding of your care needs; - the process and outcome of the assessment of needs; - offers of care and options available; - costs of any care. It is important to note that whilst NHS care is free to everyone, social care is not. Your discharge coordinator will discuss what this might mean for you. • You have the right to complain at any point of the process if you are not happy with the information and support provided, or with the options being made available to you. You should be informed by the hospital about how you can complain. 3. Timescales for decisions • You should know when your treatment is due to end and when you would be considered well enough to leave hospital (this is called an estimated discharge date) - you should know this within 48 hours of you being admitted. • Once you have received information about the choices that are available to you from your discharge coordinator, we will request that you make a decision within 7 days. If you need a longer period of assessment or there is a delay in the start of your package of care or care home bed, you may be moved to an interim hospital bed in the community.
Discharge Letter Continued
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