Our Club has an outstanding reputation for its commitment to excellence in the quality of services and experiences we provide to our members. Below you will find the "Tenets of Excellence". As at any facility, we have our own unique culture. For those who join us and embrace the “Wilmington Way” you will find that you become a part of the Wilmington Country Club work-family. TENETS OF EXCELLENCE the wilmington way
Continually exceed member expectations through empathy, understanding, active listening and sincerely valuing member needs and comments. Embrace a culture of dignity and respect by exhibiting a belief that all people add value, strength and purpose to our community. Protect and enhance the Club’s legacy through the thoughtful consideration of words and actions using history, values and traditions as guiding principles. Maintain an impeccable image. Every detail, internal and external, represents Wilmington Country Club and deserves to be a source of pride. Hire staff who are friendly and engaged, service minded and will care for our members and Club. Develop and outstanding team by providing an environment that nurtures staff and fosters success. Give ownership to the role each individual plays in achieving objectives and goals. Assess performance honestly to identify strengths and weaknesses with the goal of continual improvement. Empower all employees to actively participate in problem solving, so that Wilmington Country Club will always find a solution, not an excuse.
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