Your Feedback is Important and Part of Our Mission!
2023 Engagement Survey Results
Engagement Survey Results Snapshot
Driscoll’s Engagement Score and Respondent Distribution
91
st
59%
Strengths
Overall, I am satisfied with the expertise of Driscoll Children’s medical staff. (Highest scoring survey item, 94% favorable) Overall, I am satisfied with the performance of Driscoll Children’s hospitalists. (Highest scoring survey item, 94% favorable) Driscoll Children’s administration is responsive to feedback from physicians. (Highest scoring vs. benchmark, +.46 above Nat’l Ref Phys Avg) Overall, I believe my patients feel highly satisfied with the care they receive from this hospital. (+.38 above Nat’l Ref Phys Avg) Driscoll treats physicians with respect. (+.38 above Nat’l Ref Phys Avg)
Percentile Rank vs. Nat’l Referring Physician Avg 2023 22% Response Rate
37%
1% 3%
Areas We’re Improving Driscoll is using the survey results to further improve areas of patient care and confidence in Driscoll. Some steps being taken include…
Driscoll’s work wouldn’t be possible without physicians who trust our commitment to high-quality pediatric healthcare.
Aggressive approaches to Society for Patient Safety (SPS) measures like extensive efforts around Central Line Associated Bloodstream Infections (CLABSI) as well as Pressure Injury Prevention, and critical review of diagnostic errors to build a better safety net. Recruitment of more Maternal Fetal Medicine specialists to adequately service the South Texas Region and build out of bed space and hiring of staff and physicians to open additional ICU beds.
Our latest engagement survey of referring physicians shows that trust is stronger than ever, with 94% of referring physicians saying they were satisfied with the expertise of Driscoll’s medical staff and the performance of the hospital. Referring physicians also believed Driscoll is responsive to their feedback, something we are extremely proud of. Referring physicians graded our responsiveness 46% above the national reference or average.
Driscoll will continue to build trust and improve off that feedback, its part of our mission!
DRISCOLL PULSE | page 5
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